Accessibility Frequently Asked Questions

Accessibility Frequently Asked Questions

Wheelchairs and mobility devices

I use a mobility device and would like to know what accessible facilities are provided onboard the train?

The Tilt Trains and Spirit of Queensland offer accessible facilities. When you join or leave the Tilt Train or Spirit of Queensland, a team member will deploy a ramp that can be used to assist any customer that requests it.

Accessible seats are available, including for people transferring into the seat from a mobility device. An Accessible Space is included in an Accessible Seat booking. To help you plan your journey please refer to Carriage Layouts for information about our accessible seats and spaces and to learn about dimensions of our aisles, corridors and doors on our services.

Additionally, the Tilt Trains and Spirit of Queensland have accessible toilet facilities with the Spirit of Queensland also having accessible showers.

The Spirit of the Outback, Westlander and Inlander are not accessible to most customers with mobility devices due to the narrow doors, aisle ways and lack of accessible facilities onboard. 

However, collapsible wheelchairs which are compact and can be manoeuvred up and down the aisles are available.

Detailed information about accessible facilities on each of our trains is available at Accessible facilities by service.

Customers who experience difficulty accessing the onboard dining facilities may also request food and beverages to be served to their seat or sleeper. Find out more about Onboard Dining and Menus.

I can walk short distances but use a mobility device to get around. Can I take my device on the train with me?

Depending on their dimensions, mobility devices can be stored on some of our services in accessible spaces within the passenger carriages (Tilt Train or Spirit of Queensland) or in the luggage car of other services (Spirit of the Outback, Westlander or Inlander).

A booking is required as space is limited. If you are travelling on the Tilt Train or Spirit of Queensland you may have the option of remaining in your device for the duration of the journey. 

Please view information on mobility device dimension limits at Accessible facilities by service or discuss with your travel consultant.

I have trouble walking and use a walking frame. Will I be able to do so onboard?

You may be able to use a walking frame or other mobility aid, depending on its size. Please visit Carriage Layouts for dimensions of our aisles, corridors and doors on our services to help you plan your journey.

Deaf or Hard of Hearing

I am deaf or hard of hearing and want to know what onboard facilities or processes are in place to assist me?

The Tilt Trains and Spirit of Queensland provide captioning on all safety and information messages, lifestyle programmes and selected movies. 

Additionally, hearing loops have been installed and improved controls for headset sound clarity.

If you think you may require any assistance onboard, please view our Assistance available for details on how our team can help.

What is a hearing loop?

A hearing loop is an assistive listening system which can transmit sounds to the telecoil (a small coil of wire that is placed inside a hearing device) or to other types of hearing devices for people who don't wear hearing aids. Hearing loops are used in conjunction with a telecoil to help customers who are hard of hearing hear better in challenging listening situations. 

A hearing loop system is a wire placed around an area, such as a room, a stage, or on a train or platform. When the hearing loop is turned on, customers are required to set their hearing device to the telecoil program. The telecoil will pick up the magnetic signal transmitted by the hearing loop and the hearing device will then convert it into sound which they will hear. 

One of the benefits of a hearing loop is that the transmitted signal fills the whole space, improving the sound quality. This is most beneficial when the source of the sound is some distance from the customer, or there is a background noise, such as on a train. 

The hearing loop system is currently available on most of our platforms and on the Tilt Trains and Spirit of Queensland services. 

For information on the facilities provided at each station across our long-distance network, please visit our Find your station page.


Blind or Low Vision

I am blind or have low vision and want to know what onboard facilities or processes in place to assist me?

All Tilt Train services, and Spirit of Queensland services have:

  • High visibility handrails and grab handles on seats, aisle-ways and flooring in contrasting colours.
  • Accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille.
  • Overhead lockers with raised numbers and Braille to assist you in identifying your seat location.

If you think you may require any assistance onboard, please view our Assistance available for details on how our team can help.

Guide, Hearing and Assistance Dogs and Assistance Animals

Can I travel on a long-distance service with my guide, hearing or assistance animal?

For the safety and comfort of all customers, animals are not permitted on any Queensland Rail Travel service except for guide, hearing or assistance animals.

Guide, hearing or assistance animals must be able to perform identifiable physical tasks or behaviours to assist the person in a way that reduces the person's need for support.

Approved guide, hearing and assistance animals will be carried free of charge on Queensland Rail Travel services and a booking is required.

Guide, hearing and assistance animals must be trained, and customers may be asked to produce evidence that the animal has been trained appropriately. In the absence of this, travel with the assistance animal may be removed. If you are unable to provide sufficient evidence that the animal has been trained, please discuss with your travel consultant.

For further information including how to book, please visit Guide, Hearing and Assistance Dogs and Assistance Animals.


General

I require assistance with my medication on my journey, can onboard staff help me?

While the onboard team are trained in first aid procedures, they cannot provide assistance with giving injections or administering medication. Should you require this assistance, please arrange for someone to accompany you who can provide the assistance necessary. 

For storage of medication onboard it must be in a sealed container and clearly labelled with the customer’s name, contact phone number and carriage seat/RailBed/sleeper number. Container size to be less than 210mm long x 140mm wide x 75mm deep. For more information on travelling with medicines or medical equipment please visit Fit for travel.

I have a Queensland Resident Pension Concession Card and am using my rail entitlements. I will also be travelling with a carer, will my concession entitlements also cover them?

Carers aren’t covered under your Pensioner entitlements, however, an eligible carer travels for free in seats. Travel in RailBeds or Twin or Single sleepers will incur an additional fee to cover the berth and meals which are mandatory inclusions in these accommodation types.

Carer eligibility for travel in a free seat:

  • If the customer requiring a carer holds a Companion Card, the card can be used to access carer's fares.
  • If the customer is using Queensland Pensioner Rail Entitlements for their booking, they can provide a letter from a doctor which states there is requirement for a carer to travel with them. The letter allows access to carer's fares and will be valid for 2 years from the date of issue.

For more information, including how to book please visit Travelling with a Carer.


Back to Accessibility

Accessible Facilities by Service

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