The Tilt Trains and Spirit of Queensland offer a modern service, including wheelchair accessible facilities. When you board and disembark the Tilt Train or Spirit of Queensland, a staff member will deploy a ramp that can be used to assist you on and off the service. An allocated space is available for you to remain in your wheelchair, or you may transfer to a seat if you are able to do so. Additionally, the Tilt Trains and Spirit of Queensland have accessible bathroom facilities, including a baby change table with an accessible shower on the Spirit of Queensland.

Depending on their dimensions, mobility devices such as scooters can be stored on some of our services in accessible spaces or in the baggage carriage of some Travel Network services. A booking is required as space is limited. If you are going on the Tilt Train or Spirit of Queensland you may have the option of remaining in your scooter for the duration of the journey, depending on the size of your scooter. Please let your travel consultant know the dimensions of your scooter and which option you would prefer so the necessary arrangements can be made.

 You may be able to use a walking frame or other mobility aid, depending on its size. Please let your travel consultant know the dimensions of the device so that they can confirm the aisle will accommodate the device.

The Tilt Trains and Spirit of Queensland provide captioning on all safety and information messages, lifestyle programmes and selected movies. Additionally, hearing loops have been installed and improved controls for headset sound clarity. Please ensure that you inform your travel consultant about your hearing when booking as these details are then forwarded to onboard staff.

A hearing loop is an assistive listening system which can transmit sounds to the telecoil (a small coil of wire that is placed inside a hearing device) or to other types of hearing devices for people who don’t wear hearing aids. Hearing loops are used in conjunction with a telecoil to help customers who are hard of hearing hear better in challenging listening situations. 

A hearing loop system is a wire placed around an area, such as a particular room, a stage, or on a train or platform. When the hearing loop is turned on, customers are required to set their hearing device to the telecoil program. The telecoil will pick up the magnetic signal transmitted by the hearing loop and the hearing device will then convert it into sound which they will hear. 

One of the benefits of a hearing loop is that the transmitted signal fills the whole space, improving the sound quality. This is most beneficial when the source of the sound is some distance from the customer, or there is a background noise, such as on a train. 

The hearing loop system is currently available on most of our platforms and on the Tilt Trains and Spirit of Queensland services. 

 Please ensure that you inform your travel consultant about your vision impairment when booking so we can advise our onboard staff. Onboard staff can help you in a number of ways such as assisting you with boarding, disembarking, helping you in and out of your seat and bringing meals or light refreshments to your seat or berth.

All Tilt Train services and Spirit of Queensland service have:

• High visibility handrails and grab handles on
• Seats, aisle-ways and flooring in contrasting colours
• Accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille
• Overhead lockers with raised numbers and Braille to assist you in identifying your seat location

Onboard staff can help you in a number of ways such as assisting you with boarding, disembarking, helping you in and out of your seat and bringing meals or light refreshments to your seat or berth.
Please ensure that you inform your travel consultant about your vision when booking so we can advise our onboard staff.

You may, provided the assistance animal meets Queensland Rail Travel's approved criteria.

For further information please call the Customer Contact Centre on 1800 872 467 or view the information on the Queensland Rail Travel website.

Passengers with trained guide dogs or hearing dogs do not have to complete the application process. Registration with the approved organisation that trained the dog is sufficient. The identity card issued by the training organisation is accepted as proof of eligibility to access Queensland premises and trains.

While onboard staff are trained in first aid procedures, they cannot provide assistance with:

• Giving injections/administering medication
• Lifting
• Meals
• Assistance on or off the toilet pedestal or emptying colostomy bags or urine bottles.

You will need to arrange for a carer, friend or relative to travel with you should you require this type of assistance.

Yes. The four rail entitlement journeys you receive each year can also include access to carers travel rates. Written confirmation is required from either your doctor or an organisation for people with disabilities, verifying that you require a carer to travel with you. Alternatively, if you have a companion card, this can be used instead of obtaining this written confirmation to be eligible for carer travel rates.