Luggage

Please take the time to review the following helpful tips when planning your journey with Queensland Rail Travel. To assist with the safe handling and storage of luggage on our services, luggage allowances apply depending on the train accommodation type booked.

All items accepted must meet the following weight and size restrictions:

Up to a maximum of 20 kg (44 pounds) per piece (see below for luggage allowance).
And not exceeding 180 linear centimetres in size (to calculate this, add length, width and depth of the item together).

Customers will be required to remove items from luggage to reduce the weight to no more than 20 kg, before it can be accepted onboard.

It is recommended that customers check in larger luggage items (20 kg maximum) that they are unable to carry easily themselves. Onboard staff will only be able to provide assistance with carrying small hand held luggage (7kg maximum).

Checking In

At attended stations, ticket offices and luggage check in facilities open one (1) hour prior to the train's scheduled departure time and close thirty (30) minutes prior to the scheduled departure time. At unattended stations onboard staff will assist with checking luggage upon the train's arrival.
Prior to presenting luggage to staff for check in, customers need to present their printed ticket or the ticket from their mobile device. All luggage items should have identification tags attached by the customer to clearly identify the owner, including their name and phone contact number.

Luggage Trolleys

Luggage trolleys are only available for customer use at the following stations:

Brisbane Railway Station (Roma Street) and Cairns – coin operated ($1 & $2 coins accepted)
Bundaberg, Townsville, Rockhampton – no coins needed

Acceptable items:

The following items are accepted on our services:

A suitcase, backpack or other type of travel bag
Candy striped, light weight material bags weighing up to 15 kg only that are in good condition, firmly secured and only containing clothing and soft items.
^ Child restraint car seats and ^ Baby safety capsules
^ Collapsible baby carriages (Prams and strollers)
^ # Wheelchairs and mobility devices – 20 kg weight and 180 linear dimensions doesn’t apply however other weight and dimension restrictions do apply (See Accessibility)
Small eskies (up to 10 Litres capacity) which contain food for personal consumption during the journey, provided they can be stored safely on the floor in front of the customers seat
Small tents
Collapsible cots in boxes or a carry bag
Limited Sporting Equipment (see Sporting Equipment)
Fruit and vegetables that are to be consumed during the journey only
Cut flowers and plant cuttings that are free of pests and disease and are not recognised as a pest plant. These items must be stored in the enclosed over-head luggage racks where available or placed in the baggage car by onboard staff
Valuable items, including passports, medicines, laptop computers, cameras, jewellery, mobile phones and fragile or perishable items must not be checked in and must be taken on board by the customer as Carry On luggage

^ These items are accepted as customer's luggage without being counted towards the luggage allowances

# For customers connecting with a RailBus coach connection, special arrangements may be required to ensure wheelchairs and mobility devices can be accepted on the coach. Please check with your consultant at the time of booking

Unacceptable items:

The following items are not allowed on our services:

Unaccompanied luggage is not permitted for security reasons
Boxes (except those containing bicycles or collapsible child cots)
Candy striped, light weight material bags that either weigh over 15 kg, contain hard or sharp items or are in poor condition
Garbage or Hessian bags
Large Eskies (over 10 litres capacity) or Tea Chests
Animals (except authorised assistance animals supporting a customer with a disability)
Knives or other weapons
Highchairs and non-collapsible Timber Cots
Golf buggies
Fruit, vegetables and plants are not allowed, with certain exceptions
Engines, motors (either automobile or boating) or parts of engines or motors
Toolboxes weighing over 20kg
Potted plants are not allowed in general due to, among other things, the risk of invasive ants being present in the media in the pot.
Frozen seafood or other perishable items
Avoid attaching items on the outside of a backpack or travel bag such as shoes/boots or other items that may be caught in the luggage racks or be a trip hazard.

Any other item which, in the opinion of Queensland Rail, is unsuitable for carriage. If unsure about items in your luggage, always check with your consultant prior to booking.

Dangerous Goods

For safety and security reasons, dangerous goods including the items listed below are prohibited aboard all Queensland Rail Travel services:

Compressed gases (excluding medicinal oxygen- see below)
Corrosives, Explosives and Weapons
Flammable liquids, gases and solids - including equipment that runs on flammable fuel or Gas cyclinders (even if empty)
Dry Ice
Plants or animal matter
Biological hazards and Radioactive materials
Poisons and infectious substances
Sharps (Syringes for medical purposes may be carried provided they are in a hard sealed container)

Items of a personal nature such as matches, medicines, toiletries, hairsprays, perfumes and deodorants are exempt from this above restriction.

Medicinal Oxygen Cylinders

The transportation of medical oxygen gas or air cylinders is permitted in customer carriages on Queensland Rail Travel if it meets the following conditions:

It must be medically prescribed to you and must be clearly labelled.
The cylinder must not weigh more than 5 kilograms when full
The cylinder must be restrained to your mobility device or in a travel pack to enable secure and safe storage in the carriage with you.
Booking staff must be informed at the time of booking to enable a suitable seat/berth location to be arranged.
You need to ensure that transporting this equipment will not endanger yourself or other passengers, for example, ensuring that cylinders, valves and regulators, where fitted, are protected from damage that could cause inadvertent release of the contents.

Checked Luggage Allowance

We recommend customers check in luggage up to their allowance limits rather than carry on all their luggage items. Valuable items, including cash, credit cards, passports, medicines, laptop computers, cameras, jewellery, mobile phones and fragile or perishable items must not be checked in and must be taken on board by the customer as Carry On luggage.

Train Accommodation Type

Weight and Size

Allowance

Economy Seats

Premium Economy Seats

Economy Single Sleepers

20kg (44 pounds) maximum per piece

180 linear* centimetres maximum

(* Add the length, width and depth of the item together).

. one (1) item per customer

First Class Sleepers

RailBeds

Business Seats

20kg (44 pounds) maximum per piece

180 linear* centimetres maximum

(*Add the length, width and depth of the item together).

.. two (2) item per customer

Carry on Luggage Allowance

Each customer may carry on one (1) luggage item in addition to the checked luggage allowance and it must weigh no more than 20kg (44 pounds).
one (1) item per customer

Carry-on Luggage is carried at the owner's risk.

Customers may also elect to carry luggage on board as Carry on Luggage subject to weight/ size restrictions and luggage allowances. Queensland Rail Travel does not accept responsibility or liability for luggage or any other item or possession accompanying the customer placed in racks, shelves or other storage areas, on the floor, or carried or placed on the train.

Weight and Size Limits for Carry on Luggage

Luggage Dimensions

The maximum size for carry on luggage to fit under the seat or in the overhead luggage racks is 23cm x 34cm x 48cm per item.

Carry on items larger than this and up to 180 linear centimetres in size should be stored in the luggage racks at the end of the carriage where available.

The maximum weight allowed for carry on luggage is also 20 kg (44 pounds) per piece.

Carry on luggage must be placed under a seat, in a sleeping berth cabin or in the luggage racks provided overhead or at the end of the carriage. Luggage must not obstruct aisles or doorways. Items unable to fit safely in these areas will not be accepted.

Spirit of Queensland - RailBed	:Items should not be placed under the RailBeds due to very limited space and items are at risk of being damaged when adjusting the RailBed position.
Spirit of the Outback - Sleepers	There is very limited space for storing large luggage items such as a suitcase in these cabins. Customers in these cabins are required to check in large items and only carry on smaller bags into these sleepers to avoid affecting the safe access to these cabins by the customers and staff.
If unsure about items in your luggage, always check with your consultant prior to booking.

Excess Luggage

Items of luggage exceeding the luggage allowance may only be accepted subject to space availability on the service on the day, and provided they meet the weight and size restrictions.

Excess luggage charges of $15.00 per item apply with fees paid directly to onboard staff on the day of travel subject to approval.

Sporting Equipment

Check-in Facilities

Lost Property & Claims

Policy Centre