Travelling with a Carer

Travelling with a Carer

Queensland Rail Travel's policy allows a carer to travel for free in seats on Queensland Rail Travel services when accompanying a customer with a disability who requires their assistance.

A carer provides personal care, support and assistance to a travelling customer as required.

You can view details of our onboard and station staff assistance in Accessible Facilities.

A Carer's fare is accessed in the following two ways:

  1. The customer requiring a carer holds a Companion Card, the card can be used to access carer's fares.
  2. The customer requiring a carer (using Queensland Pensioner Rail Entitlements) provides a letter from a doctor which states there is requirement for a carer to travel with them. The letter allows access to carer's fares and will be valid for 2 years from the date of issue.

The following conditions apply in both circumstances above:

  • Travel for carers must be the same class, carriage and journey as the accompanying customer they are providing care for.
  • Additional charges such as berth fees and meals are not covered under the Carer's Policy and must be paid by the customers.
  • A family member may be approved as a carer and are expected to provide any carer support, including assistance with mobility and associated tasks joining and leaving the train and during the journey.


Accessibility Facilities

Assistance Animals

Frequently Asked Questions