Contact Us

Contacting us​​​

Save time by checking out this online infor​​m​ation first​​​​​

Long-distance​ services

For interstate (NSW) rail travel, please contact NSW TrainLink (opens in new tab).


To check train arrival times - call our 24-hour arrivals informat​ion service on 1800 803 009.

Our customer contact centre is open between 7am to 7pm (AEST), seven days a week

  • For assistance with your online booking, call 1300 131 722
  • For general phone booking enquiries, call 1800 872 467 (within Australia)
  • For international phone booking enquiries, call +61 7 3606 6630 (outside Australia). Please note this is a charged call.​​

​​​​​Need assistance?​​

  • Deaf, hearing or speech impaired customers please call via the National Relay Service on 1300 555 727 (Voice Relay number​) or 133 677 (TTY number)​.
  • Customers who are deaf or hard of hearing may utilise our two-way Text Messaging Service on 0477 774 600 only for non-emergency or non-urgent requests for information or assistance. (standard rates will apply, 160-character limit per text). A Queensland Rail Travel consultant will respond to your request between the hours of 7:00am and 7.00pm (AEST), 7 days a week (excluding Christmas Day).
  • Refer to Online booking assistance and our Accessibility web pages for more information.

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