Online Booking Help

Online Help

Online Booking Help

This guide is designed to assist customers with using our online booking system.

If you need assistance, please call us:

Phone Phone 1800 872 467 - 7.00am - 7.00pm, 7 days a week (excluding Christmas Day).

In general, you can book Queensland Rail Travel services up to 325 days in advance.

Our online booking system is currently open to travel dates up to 31 March 2021.

Online bookings for travel on or after 1 April 2021 are currently unavailable and aren't planned to open until February 2021.

However, our customer contact teams can assist with taking your booking enquiry. If you would like to provide your booking request, please complete the online booking request form.

COVID 19 related booking impacts:

  • When making an online booking, you will be asked to complete a brief Declaration of Travel in relation to COVID19 prior to progressing.
  • To help everyone maintain social distancing, our booking system is configured to reduce the number of seats available per car. Where possible seats will be assigned in the same car, but not side by side.
  • When booking with children, if the same carriage can't be allocated, a pop-up message will advise customers that the online booking can't proceed.
  • Due to the special sleeper configuration being used on the Spirit of the Outback, online bookings can't be booked in this accommodation on this train.
Online bookings for a service close 2 hours prior to the departure from the requested station. Please phone us for bookings within 2 hours of the train departure time. (1800 872 467 - 7am to 7pm, 7 days a week)

All travel class options can be booked online including Sleepers and RailBeds. See table below for a list of customers who can or cannot be booked online:

Adult (A-Choice or B-Quick, Fare Types)

accept 

Children 4-15 years inclusive (Excludes bookings for Unaccompanied Children).

Infants 0-3 years inclusive can't be booked online. Please call us to book a free seat for infants (conditions apply)

accept 

Students and International Backpackers

accept 

Selected Promotional Discounts

accept 

Australian Pensioners and Senior Card Holders

unacceptable 

Customers with Disabilities

unacceptable 

Travel Pass Holders and Employee Pass Holders

unacceptable 

Cargo Bookings for Bicycles or Surfboards

unacceptable 

 

Customers who are unable to book online should call our Customer Contact Centre (1800 872 467 - 7am to 7pm, 7 days a week) or visit one of our Travel Centres. 

Making an online booking

Make sure you have the following with you before starting to book online:

  • Internet browsers: Internet Explorer 9 (or later), Firefox v22 (or later), current versions of Google Chrome and Safari (Apple) with JavaScript and cookies enabled
  • an e-mail address to receive your ticket
  • a printer to print your ticket (Note: Alternatively, download your ticket to your mobile device and show it upon request from a Queensland Rail staff member)
  • your credit card if you intend to use it to pay (We accept Visa and MasterCard credit cards)
  • your concession ID if you are booking a concession fare (Student/Backpacker)

Search for services and fares

  • Complete the booking form, entering the Leaving from and Going to stations.
  • Enter the departure date, leaving the time as Any Time.
  • Enter the number of adults and children travelling.
  • Enter the number of males and females for adults and children
  • Infants are aged 0-3 years inclusive and travel free of charge, receiving their own seat next to an accompanying adult. There is a limit of 1 free infant seat per adult. These infant bookings cannot be made online so please call us on 1800 872 467.
  • There is a limit of 1 free infant seat per adult. Infants cannot travel as sharing a seat on our services.
  • Click “Search” to progress

Student and international backpacker 

  • If any of the travellers in the group are entitled to Student or Backpacker fares please go straight to the “Advanced Search” button to proceed.
  • In the “Advanced Search” screen, input the number of Concession customers then select the Type and Sub Type from the available selections in the drop-down list.
  • Input the ID Number (Student card number or Backpacker membership number (or the Country listed on the passport and passport number)
  • Add in the First Name and Last Name. Do not enter anything into the Concession Code field or a discount fare won't be generated. Then select "Search"

Other types of Concession Fares or special requirement bookings cannot be made using our online booking system so please complete our Booking Enquiry / Request Form. This form will be submitted by email to the Queensland Rail Travel Reservations Team for response.

Select Services

The available options for departure times, class of travel, connections and fares will be displayed. You can browse for services for the previous and following days and view the Fare Details and Fare Rules. Select a service and class of travel for forward and return journeys. Select Add to Cart. Either Continue Shopping or Checkout.

Log in to a Registered User Account or Register as a New User

To progress to payment, a consumer profile needs to be completed for new users. If a profile already exists, the user logs in with their account name and password.

Checkout

Enter the traveler names into the Passenger Info tab and select Apply to save these changes. Select View Details to check the travel details.

Add the credit card information to pay for the booking.

Receive confirmation and print your ticket

The booking number and travel details will display on the screen. We'll also send you a copy by e-mail.

To ensure delivery, add reservations@qr.com.au to your contacts or address book. If you don't receive the email in your inbox, please check your Spam or Junk Mail folders.

Print the travel voucher that is emailed out and carry it throughout your journey. Alternatively, download your ticket to your mobile device and show it upon request from a Queensland Rail staff member.


 

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