What internet browser can I use to book online?
Most internet browsers on your computer, tablet and mobile are compatible with the online booking service, however older internet browsers (i.e. Internet Explorer) may not be suitable.
Do I have to create an account to make a booking?
If you are booking online without a concession, you do not need to create an account. However, if you have a concession and are wishing to access concession fares online, you will need to create an account and register your Concession Identification with Queensland Rail Travel. Contact the Queensland Rail Travel Customer Contact Team on 1800 872 467 to register. Once the concession is registered to your name, you can make your own bookings online. For eligibility, please check
Eligible for Concessions.
How do I book multiple stops on my journey?
Only one way or return journeys can be booked online currently. For journeys with multiple stops, please
contact us for bookings.
What if a passenger in my group is using a concession and the other passengers are not?
To enable all passengers to receive the best price fare type, contact the Queensland Rail Travel Customer Contact team to accommodate the different concession and fare types either by email or phone
firstname.lastname@example.org or 1800 872 467.
Why can't I book a backpacker fare online?
This concession fares is not setup for use in our new booking system currently but will be added as an option in the future. To book a backpacker fare please contact us for bookings.
How do I enter my concession card details to a booking?
When booking with a concession online for the first time, Queensland Rail Travel requires some concessions to be registered before an online booking can be made. Contact the Queensland Rail Travel Customer Contact Team on 1800 872 467 to register. Once the concession is registered to your name, you can make your own bookings online. For eligibility, please check
Eligible for Concessions.
What luggage can I book online?
For standard luggage allowances, you do not need to add anything to your booking online. Excess luggage items cannot be added to bookings in advance of travel. For full details of our Luggage policy including excess luggage, please go to
We allow online bookings of cargo items such as such as bicycles, surfboards/snowboards/water skis into luggage carriages for a fee but only on some of our services that have the space. Note: Cargo is not available on Rockhampton Tilt Trains. For details on our policy of accepting these items please visit
Please note: If booking more than one piece of cargo, the cargo appears ‘Sold Out’ on the online booking system, so if you require to book more than one item of cargo such as bicycles, surfboards/snowboards/water skis, please contact our Queensland Rail Travel Customer Contact team on 1800 872 467.
What if my group of passengers want to travel in different travel options?
Separate bookings are required for the different types of travel options.
What if I have a large group of passengers travelling together?
Please contact our Queensland Rail Travel Reservations Team to book large groups of passengers (15 passengers or over). This will ensure appropriate allocation of seating on the train for your group. Refer to Queensland Rail Group bookings for further information and the Queensland Rail Travel contact details.
Can I book an accessible seat/space and a carer seat through the online booking website?
Yes. You will be provided with specific accessibility information if you select an accessible seat. All accessible seats come with a carer’s seat also. If you do not need the carer’s seat, please indicate this as you make your booking using the Passenger General Information fields. If you are travelling with a mobility device, you will also be provided with the allowable dimensions for devices depending on the service you have selected. You will be asked to acknowledge that your device fits within those dimensions. If you make an accessible booking online, but are unsure of any of the requirements, you can request a call back from one of our consultants. We recommend you view our accessibility information by going to
What if I require assistance to join or leave the train including setting up a ramp, guidance to the carriage entrance or my seat etc?
Through the online booking process, before you checkout, there is a
Booking Special Request section, once expanded you can provide details regarding any assistance you require joining the service, during the journey and/or leaving the service at your destination. Alternatively contact a member of the Queensland Rail Travel Customer Contact team and they can assist you through the online booking process.
Where do I find what facilities are available on the different trains?
General and accessible facilities on our services can be found by visiting
Carriage Layout and
Tour our trains.
Can I download and show my ticket on my mobile phone at the station and on the service?
Yes, there is an option to download the ticket to your mobile from the confirmation email sent to your nominated email address.
What do I do if I have not received my confirmation email and/or ticket(s)?
If you have an account with Queensland Rail Travel, log into your account and view/download any documentation and/or tickets. If you have purchased your tickets as a guest and you did not receive an email with the booking confirmation and tickets from Queensland Rail Travel, email or phone the Queensland Rail Travel Customer Contact team on
email@example.com or 1800 872 467.
What happens if my departure time is changed, or my service has been cancelled?
For all disruptions to train services, you will be contacted via SMS to advise of the changes and if any additional information is required.
Please ensure your contact details provided including mobile phone number and email address have been entered correctly.
Please note: Mobile number should also include the country code i.e. For Australian mobiles – start with 61, leave out the 0 at the front then enter the remaining numbers of the mobile e.g. 61401440042.
How do I change or cancel my booking?
Contact our Queensland Rail Travel Customer Contact Team on
firstname.lastname@example.org or 1800 872 467, who can assist you with any changes required. Amendments or cancellations cannot be done through the Queensland Rail Travel online booking system at this stage.
How can I update my email address or mobile phone number?
You can update your mobile phone number for any correspondence in relation to bookings or tickets.
However, to update your email address you will need to contact the Queensland Rail Travel Customer Contact team on 1800 872 467.
How do I cancel my booking on day of travel?
Contact our Queensland Rail Travel Customer Contact team on 1800 872 467, who can assist you with cancelling your service on the day of travel, cancellation fees may apply. Cancellations cannot be done through the Queensland Rail Travel online booking system at this stage.
If cancelling on the day of travel outside of our business hours please email to