Before your Journey
You know your requirements best. We can only assist where we are given information to allow us to plan to ensure you have a great customer experience.
We can't guarantee that we will be able to satisfy all your requirements but will do what we can.
If you have a medical condition that impacts your ability to travel safely, ensure that you get your doctor’s advice on your suitability to travel.
When you book your ticket please contact the Customer Contact Centre or a Travel Centre and let us know:
- if your doctor has specified any requirements for you to safely travel (such as needing to lay down for your journey or special seating needs)
- about medical equipment you are travelling with (especially if it will exceed the standard luggage allowances or involves oxygen use;
- if you have powered medical equipment that requires 240v AC Power;
- about any prescribed medications that require refrigeration onboard;
- about any allergies that you have; or
- if you need a carer (for example, if you have a condition which may result in confusion, panic attacks or antisocial behaviour) to join you on the journey
We keep all of this sensitive information securely on a need to know basis.
To store medication onboard in Queensland Rail Travel fridges, the medication must be in a sealed container less than 210 mm long x 140 mm wide x 75 mm deep clearly labelled with name, contact phone number and carriage seat/berth number.
Please also refer to our
Accessibility pages on our website for accessibility information and the
Luggage policy in relation to medical equipment which might count as dangerous or oversize goods. For example, for safety reasons we cannot carry equipment powered by any type of liquid or gas fuel.
Boarding the Train
If you think you will need any medication during your journey, please carry it with you in your hand luggage. If possible, keep the medication in the original packaging for identification purposes if it is misplaced during travel.
During the Journey
If you need to dispose of needles, lancets, syringes or empty insulin cartridges on board please use the sharps container located in the accessible onboard toilet.
You must supply all medical equipment that you require to travel safely.
Queensland Rail cannot guarantee an allergy free environment on-board. Carry any allergy medication you may need with you, including adrenalin auto injectors, in your hand luggage.
After the Journey
If you find out you travelled with any communicable or infectious disease, please contact your doctor/medical specialist who should notify Queensland Health to contact us with their advice if applicable.
We love to help
If you have a serious medical condition, please check with your doctor to make sure you are ok to travel
Let us know about your specific travel requirements so we can help plan your trip and get you to your destination safely
Put your name and seat number on any medication you put in our fridge
Look on the website for more detail on Accessibility and Luggage requirements
Do not pack your onboard medication in checked luggage. You won’t have access to your checked bags during your journey
Please put your used sharps in the sharps container
We can’t guarantee an allergy free environment and don’t have EpiPens
Speak to your doctor if you travelled with an infectious disease