Since 2001 Queensland Rail Limited has been progressively upgrading our Travel network stations to meet the Disability Standards for Accessible Public Transport (2002). This work has involved upgrading many of our stations with ramps, improved lighting, accessible toilets, car-parking facilities, tactiles, public address systems with hearing aid loops, help phones, and accessible seating and shelters.
Work at many stations has been completed on the North Coast, Great Northern, Central Western and South Western lines.
For information about facilities at specific stations please visit our
station finder information.
1800 TRAINS (872 467), +61 7 3235 7322
reservations@qr.com.au
Facilities
Boarding ramps with and without handrails can be made available to assist with boarding and disembarking our services at most Queensland Rail Travel network stations. Please enquire with your consultant if you require the use of a ramp to join or depart the train.
Fibreglass Portable Ramps | These ramps are 780 mm in width between the raised edges of the ramp and do not have a handrail.
They are recommended for people who use mobility devices.
To safely access this type of boarding ramp, ensure that the combined weight of you, your wheelchair or mobility scooter and anyone assisting you to navigate the ramp does not exceed 300kg. |
Aluminium Ramps | These ramps are 900 mm in width at their widest section, narrowing to 600 mm where it rests on the train doorway entrance and they do have a handrail. They are recommended for people with ambulant disabilities. Some of these station based ramps have a single handrail and some have a handrail on each side of the ramp.
To safely access this type of boarding ramp, ensure that the combined weight of you, your wheelchair or mobility scooter and anyone assisting you to navigate the ramp does not exceed 300kg. |
For customers in manual wheelchairs which need to be pushed from behind it is recommended they arrange for a companion to assist them with boarding and disembarking the train if possible.
While our staff will be happy to offer assistance, it may not be safe for them to perform the task in some instances which may impact on the customer being able to travel with us.
If family or friends are required to assist customers to board the service, they should notify an onboard staff member on the day when they are travelling. This is to assist the customer to board safely and to ensure that the people assisting can safely disembark prior to the doors being locked for departure.
Our staff will strive to make your journey as comfortable as possible. Please advise your consultant of any assistance you may require at the time of booking. Please note that for health and safety and legal reasons there are some limitations to the assistance our staff can provide.
Onboard staff can provide customers with a disability the following assistance:
• Boarding and disembarking the train by setting up ramps for customers to use
• Guiding to or from their seat or sleeping berth^
• Assistance with carrying small hand held luggage (7kg max)
• Assistance with carrying mobility aids under 20kg in weight e.g: walking frames, canes etc
• Guiding to or from their seat or sleeping berth to toilet and shower facility entrances^
• Serving meals to their seats if required
^ Staff may use the onboard wheelchair when assisting customers if required and safe to do so.
Onboard staff cannot provide the following assistance:
| Driving or pushing large mobility devices up ramps until a safety risk assessment is completed | |
Lifting customers in any way (including helping customers in or out of toilet/shower area)
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| Giving injections or administering medication | |
Large carry on luggage items (over 7kg)
It is recommended that customers check in larger luggage items (20kg maximum) that they are unable to carry easily themselves
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| Assistance with meal and beverage consumption | |
Washing customers or emptying colostomy bags, urine bottles or similar equipment
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If assistance of this nature is required, customers will need to arrange for a capable carer to travel with them. Please refer to information on our Travelling with a Carer
Queensland Rail Travel has introduced the Customer Assistance Meeting Point on platform 10 at Roma Street Station, Brisbane.
This initiative is to ensure that customers who have requested assistance as part of their booking for long-distance services can be easily identified.
If you have requested assistance, please make your way to the Customer Assistance Meeting Point at least 30 minutes prior to the departure of your service.
This area is located near the top of the stairs and travelator on Platform 10 at Roma Street Station, Brisbane.
Queensland Rail Travel staff will meet you here to assist you and ensure that you have an enjoyable journey.
Please advise your consultant of any assistance with meals you may require at the time of booking and confirm these needs with onboard staff when you join the service.
Tilt Train | In-Seat Trolley Service throughout your journey. |
Spirit of Queensland | RailBed customers receive inclusive meals served directly to their seats. Premium Economy passengers can pre-order meals to be delivered by onboard staff. For the safety of passengers with mobility restrictions, onboard staff are able to assist by delivering any refreshments to customers seats. There is a staff call button located at each seat which can be used to request this service at any time. |
Other services | Onboard staff may arrange for meals to be delivered to customers with disabilities to their seat or sleeping berth on request. |
For accessibility dimensions whilst onboard the Spirit of Queensland or Tilt Train services, visit our
Accessibility page.
Accessibility Frequently Asked Questions