Some stations across Queensland Rail's long-distance network present a significant gap between the platform and the train carriage entrance, resulting in a steep incline when boarding using a portable ramp.
For the safety of our staff and customers, our staff may not be able to assist customers in manual wheelchairs which need to be pushed from behind. This may impact some customers ability to travel.
To assist you in determining whether you may be able to use our services, please visit our Find your station page which has information on the gap between the platform and train entrance or speak with your travel consultant.
If a family member or friend will be assisting you to board your service, please notify an onboard staff member on your day of travel so they can ensure that they are able to safely disembark prior to the doors being locked for departure.