Travelling with Children

Travelling with Children

Travelling with Children

A child aged 11 years or under will not be permitted to travel unaccompanied on Queensland Rail Travel services. They must be accompanied by a parent/guardian (at least 16 years of age) responsible for the care of the child. In this case the word "accompanied" means they must be booked in the immediate vicinity of one another to ensure clear parent visibility.​​​

Rail is the perfect way to relax and unwind while your children have fun exploring and enjoying Queensland Rail's onboard entertainment.

  • Rockhampton and Bundaberg Tilt Train services have a dedicated audio entertainment channel KO! (Kids Only) for children.
  • The Spirit of Queensland service has a dedicated visual entertainment channel KO! (Kids Only) offering movies and ABC programs.
  • The Spirit of Queensland provides access to power points at each seat for laptops or game consoles. The Rockhampton and Bundaberg Tilt Services have access to power points in Business Seats, and USB charger points in Economy Seats (USB ports are designed to charge small hand-held devices such as phones or tablets).
  • All Tilt Train services and most other services provide baby change facilities in the toilets at the end of the carriage. Please enquire for other train services.
  • Kids activity packs are available for purchase through the club car on most services.

To keep your child/ren occupied or to make them feel at home, you might like to consider packing a few little things in their carry on luggage for the journey. Some suggestions are:

  • Their favourite toy (this can calm them and help them sleep during the journey)
  • Pencils and colouring-in books
  • Story books
  • Travel games
  • Portable DVD player with head phones

The maximum size for unchecked luggage items is 23cm x 34cm x 48cm per item and must fit under the seat or in the overhead luggage racks.

All train services offer a range of food and drinks suitable for children in the club car or lounge car. If you have any questions regarding the menu options please ask the onboard staff.

Children aged under four (4) years at the time of travel receive a seat free of charge and must occupy the seat allocated directly next to the parent or guardian who is accompanying them. Only one (1) free infant seat applies per adult. If the number of infants travelling are more than the number of adults accompanying them, a child fare must be paid for each additional seat. Reservations staff require the infants name and age to input into the reservation.

Baby bottles

Queensland Rail staff will heat bottles in a jug of hot water for the customer. Bottles cannot be heated in microwave ovens.

Collapsible baby carriages, child restraint car seats and baby safety capsules

Collapsible baby carriages, child restraint car seats and baby safety capsules can be accepted as part of a customer's luggage allowance as checked in luggage or can be brought onboard and stored in the luggage racks provided. View our luggage policy for more details.

Baby Change Tables

Baby change tables are available in the onboard toilet.

RailBeds

Children aged less than 4 years at time of travel can share a single RailBed with a paying adult without charge. Please note that if sharing a single RailBed with an infant there is very limited room. A maximum of 2 persons can occupy a single RailBed (with one of the occupants being a child under 4 years of age). Please ask your reservations consultant for more information on meal options for your child.

Single Sleepers

Children aged less than 4 years at time of travel can share a single sleeping berth with a paying adult without charge. Please note that the single berth sleeping cabins are small in size and there is limited room especially when sharing with a child. A maximum of 2 persons can occupy a single berth cabin (with one of the occupants being a child under 4 years of age). Please ask your reservations consultant for more information on meal options for your child.

Twin Sleepers

Children aged less than 4 years at time of travel can share a sleeping berth in a twin sleeper with a paying adult without charge. Please note that the sleeping berths are small in size and there is limited room especially when sharing with a child. A maximum of 4 persons can occupy a twin berth cabin (with two of the occupants being a child under 4 years of age). Please ask your reservations consultant for more information on meal options for your child.​

Any child aged 12-15 years travelling alone must be booked as an Unaccompanied Child. Children under the age of 12 years requiring travel will be denied travel unless they are accompanied by a person 16 years old or older who accepts full responsibility for the child during the journey.

View this information in PDF format here

Booking

Unaccompanied Children cannot be booked online. To book please contact our Customer Contact Centre.

The following details need to be provided:

  • Child's name, age and gender.
  • Proof of age (a student identification card, birth certificate, passport or other documentation from the parent/guardian confirming the child is 12 years of age or older).
  • Contact numbers for parents/guardians for the child must be provided, as well as names and contact details for the person/s dropping off and collecting the child at the beginning and end of the journey.
  • Any special requirements for the child's travel (e.g. allergies, medical conditions). Children requiring special assistance will be required to travel with a carer.
  • Booking details can only be changed by callers who are able to quote the booking number advised at the time of making the unaccompanied child booking. For that reason it is important to protect the secrecy of the booking number, and ensure that it is only disclosed to those people authorised to amend the booking.
Important information

Carry proof of age and identification for unaccompanied children at check in as it may be required to be provided to Onboard Customer Service staff on request -Boarding may be refused if this is not provided.

The child must travel with sufficient food and/or adequate funds for meals and drinks for the journey.

It is recommended that an adult/guardian remains at the station until the train has departed.

It is also recommended that the adult/guardian meeting the child at the destination station is at the station prior to the scheduled arrival of the train service. Updates on the train arrival times can be accessed by calling the Train Arrivals and Departures number on 1800 803 009 for hourly updates.

Unaccompanied Children will be allocated into sitting cars next to service cars where possible. This is to assist onboard customer service staff to periodically monitor the customers during their normal duties throughout the journey. This area will not be for exclusive use of unaccompanied children.

Onboard customer service staff cannot provide continuous monitoring of children and ultimately the child's parent/guardian is responsible for their travel.

Unaccompanied Children cannot be booked into Sleepers.

ConditionsThe child shall comply with any reasonable instruction or request from Queensland Rail, its servants or agents, necessary for the child's safety and well being and to ensure proper conduct during the journey.

Should the child become ill, Queensland Rail reserves the right to take whatever action it deems necessary to ensure the comfort and safety of the child.

Queensland Rail shall not be held responsible for any loss or damage incurred by the child as a result of late boarding or failure to board either at the initial boarding point or at any intermediate stopover point.

These conditions shall be read in addition to the Queensland Rail Travel's conditions of carriage and shall in no way alter, waive or modify these conditions.

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