​We are focused on doing everything we can to minimise the impact of a disruption on you and your journey.

While we try our best, we can’t guarantee our services will always go smoothly. Sometimes our services will be disrupted and you will not be able to start, or continue, your journey.

We do what we can, but sometimes our services are disrupted and you won’t be able to board, or continue your journey

If you need details of disruption to our services to support a travel insurance claim please contact Queensland Rail Travel with details of your booking number, travel dates, customer names and your contact phone number or email address.

We will try to assist you if you need to make an insurance claim related to our disruption

Roma St parking changes​​​​Policy Centre​​​​