Unpredictable Weather Awareness

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The weather can change, so can your plans.

Queensland is a beautiful and diverse state, but also home to unpredictable weather — and it can impact the rail network. Check out our Steps to Prep tips to prepare for your travel.

From extreme heat to bushfires, storms, flooding and tropical cyclones, train services can become disrupted. Our teams monitor conditions closely and work hard to keep services running safely and return services to normal as quickly as possible.  
 
We’ll do our best to arrange alternate transport where possible to your booked destination, and if it is safe to do so. In severe weather, road closures may limit options, and alternative transport may not be possible. We appreciate your patience as our teams work to get you moving again. Our disruptions policy outlines the conditions in the event of a disruption.​

For your protection and peace of mind, we strongly recommend you purchase travel insurance for your journey. We are not liable for any additional costs (such as flights or accommodation) you may incur if your service is disrupted or cancelled.  

If you're planning to travel, or have already booked, follow our steps to prep!

If you follow our steps to prep, you'll be ready for travel and know how to stay informed if significant delays or disruptions do occur.  While we do our best to communicate with customers, we ask that you stay in the know by checking our Service Updates page.


If you're checking the arrival time of a service that is delayed or impacted, please call our 24-hour arrivals information service on 1800 803 009. This information is updated every hour.