Working with us

​​​​​​​​​​​​Working with us​​


Like many businesses, at times we can experience high call volumes and you may have to wait longer for your call to be answered. We ask for your patience and understanding as our team does its best to help everyone with their questions and bookings.

​Long-distance travel services

​​(7.00am-7.00pm daily)

PhoneGeneral reservations: 1800 806 468

Phone​​Inbound and wholesale agents, International agents: +61 7 3606 6630

EmailGroup bookings (new enquiries) please email our team

Phone​Group bookings (existing): 1300 735 307

Arrival information

Long-distance services

To check train arrival times on day of travel for long distance services, call our 24-hour arrivals information line: 1800 803 009

Service Update information

All services

Service Updates


For any finance queries please contact our account teams. Monday to Friday during business hours (9am-5pm).


Phone: +61 07 3072 2035

​​Kuranda Scenic Railway​

(7.00am to 4.30pm daily)

Contact Kuranda Scenic Railway (opens in a new tab)


(7.00am to 4.30pm daily)

Contact Gulflander (opens in new tab)​

Industry famil and discount travel​

If you would like to experience a rail journey at a famil or an industry discounted rate, please contact our team using the applicable form below.

Media enquiry or travel

For any media enquiries, or travel visit our Media Centre.

Visit our Media Centre

​Sales and Marketing​

​For any sales and marketing opportunities to promote rail travel please contact our team. 


​Your Team​​​​

Gulflander Classic Experience

Robert McCartney

Senior Manager


Phone: 07 3072 0233;

Responsible for the commercial efficiencies for the long-distance and tourism rail operation for Queensland Rail.

Kristy Howes

Charlotte Fey

Product and Tourism Partnerships Manager

Email: ​

Phone: 0419 ​937 879​

Fostering partnerships with tourism and Indigenous stakeholders, trade operators and product managers to develop and enhance rail service operations and grow visitation to Queensland.


Rowena Wiles

A/Manager Sales


Phone: 0417 207 572

Develops key strategic partnerships and initiatives for sales, distribution, industry relationships and product awareness across all markets.


Ivana Andacic

Business Development Associate


Phone: 07 4231 9029

Based in Cairns and the key sales contact for Kuranda Scenic Railway and Gulflander services. Develops sales and business opportunities with tourism and Indigenous stakeholders in Tropical North and Far North-west Queensland regions.


Heather Martin

Business Development Associate


Phone: 07 4767 6060

Based in Townsville for the growth and development of sales and business opportunities with tourism and Indigenous stakeholders in North Queensland regions including Townsville, Mackay and the Whitsundays and out to North-west for the Inlander service between Townsville to Mount Isa.


Peter Brown

Business Development Associate


Phone: 07 4111 1345

Based in Bundaberg for the growth and development of sales and business opportunities with tourism and Indigenous communities in the Fraser Coast, Gladstone, Rockhampton and Central Queensland to Longreach and Winton regions.


Amanda Harvey

Business Development Associate


Phone: 07 3072 0787

Based in Brisbane for the growth and development of sales and marketing opportunities with tourism businesses and Indigenous communities based in Gympie, Sunshine Coast, Brisbane, Gold Coast, Toowoomba to Charleville and New South Wales. Lead in managing group series allocations, brochure itinerary formation and business inovation with tourism partners. NTIA Finalist 2022 - Most Outstanding Sales Executive Land Supply.


Rachel McInnes

Sales Co Ordinator​​



Administration support including agent sales agreements, accounts and general support.​​