Acceptable item​s

Acceptable luggage items must be within our weight and size dimensions and meet our requirements stated below​:

• Suitcase or other type of travel bag*

  Must be less than 180 linear centimetres (add the sum of length, width, and depth of the bag together)

• Backpack*

  No items allowed on the outside of a backpack such as shoes/boots tied to the pack.

• Candy striped, light weight material bags*

  15kg maximum weight. Must be in good condition, firmly secured and only containing clothing and soft items.

• Child restraint car seats and baby safety capsules

  Ensure belts and straps are secured with no loose ends. These items must be stored in the checked luggage area.
  

• Collapsible baby carriages (prams and strollers)

  These items must be stored in the checked luggage area.

• Collapsible cots

  Must be in a box or a carry bag and must be stored in the checked luggage area.

• Wheelchairs and mobility devices #
  

  Subject to size and weight of devices. Refer to accessibility information page.
  

• Medicinal oxygen cylinders

  Medically prescribed, 5kg maximum weight when full. Clearly labelled to Australian Standards identifying the contained gas. Accepted as carry-on luggage and must be restrained to enable secure and safe storage near the customer. Cylinders, valves, and regulators, where fitted, must be protected from damage that could cause inadvertent release of the contents.

• Oxygen concentrators

  Accepted as carry-on luggage for use during travel depending on its size and availability to a power point if required. Can be accepted as checked in luggage provided it does not exceed 20kg in weight and its size allows for safe and secure storage.

• Medicines

  Carry-on luggage only. Storage allowed in own small esky or in onboard refrigerator. Must include label with customer name, phone contact and carriage/seat number and carried in a sealed container – maximum size of size of 210mm by 140mm by 75mm.

• Syringes for medical purposes

  Syringes for medical purposes can be carried provided they are in a hard, sealed container and kept with the customer always.

• Personal items

  Items of a personal nature such as a box of matches, medicines, toiletries, hairsprays, perfumes and deodorants are accepted.

• Small eskies/coolers

  Up to 10 litres capacity. Maximum dimensions 38cm by 28cm by 24cm containing food/medication for personal use during the journey. Carry-on luggage only and must be small enough to be stored safely on the floor in front of seat.

• Fruit and vegetables

  Strictly only for personal consumption during the journey - carry-on luggage only.

• Flowers/plant cuttings

  Cut flowers and plant cuttings that are free of pests and disease and are not recognised as a pest plant. These items must be stored in the enclosed over-head luggage racks where available or placed in the luggage car by the onboard team. Refer to Dangerous goods and other prohibited items tab for plants.

• Valuable items

  Including cash, credit cards, passports, medicines, laptop computers, cameras, jewellery, mobile phones. Carry-on luggage only.

• Small fragile items such as glassware and other breakables

  Carry-on luggage only.

• Small tents, sleeping bag and small camping items (excludes dangerous items)

  Carry-on luggage only.
  

• ​Non-motorised scooters including small kick/push scooters

  Accepted if collapsed and packed securely in a travel bag/protective cover, Must be stored in the checked luggage area.

  Note: E-scooters are not accepted, refer to the Restricted luggage items tab.

• Sporting equipment and musical instruments

  Refer to the Sporting Equipment and Musical Instruments page.

Special conditions may apply to allow acceptance of some items.​

* Item is counted in the checked baggage allowance. All other items are not counted in the check luggage allowance.

# For customers connecting with a RailBus Coach Connection, special arrangements may be required to ensure wheelchairs and mobility devices can be accepted on the coach. Please check with your consultant at the time of booking. If you’re booking online, you will have the option to select a booking special request, to receive a call from a consultant after the booking is made.