Contact Us

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​Queensland Rail Travel​  ​Tr​avel Centres​​ ​Brisbane Network Ticketing Stations​

Contact us

There are several ways to contact Queensland Rail Travel. Use the headings below to find the best option.

We’re committed to protecting your personal information. See Customer account security at the end of this page to understand how we are helping to keep your Queensland Rail Travel account safe.​

On this page​​

​Phone​​​

Train arrival times (24-hour automated service)

1800 803 009​

Provides automated voice updates for services in motion.

Reservations and general enquiries​

Available 7am–7pm (AEST), 7 days a week

Online booking assistance​​

​1300 131 722

Online bookings​​​

Book long‑distance rail travel directly at www.queenslandrailtravel.com.au

Select the Book Online​, opens in new window button at the top of the page.

Queensland Rail Travel does not sell long‑distance rail bookings through other websites.

Authorised agents must clearly identify themselves as selling agents for Queensland Rail Travel.

Accessibility support​

National Relay Service (NRS)​

If you are d/Deaf, hard of​ hearing, or have a speech/communication difficulty please contact us via the National Relay Service (NRS) by:

​​For more information visit: About the National Relay Service, opens in new window

Text Messaging Service (non‑emergency or non-urgent)​

For customers who are deaf or hard of hearing: 0477 774 600 (standard rates will apply, 160-character limit per text).

​A consultant will reply between 7am–7pm (AEST), 7 days a week (excluding Christmas Day).

See also: Online booking assistance and Accessible travel​ pages.​

Customer account security​​​

Helping to keep your personal details safe​

We have added an extra check to help keep your Queensland Rail Travel account safe. This means your personal information is more secure. 

When you log in to your Travel account you have the option to set up an additional identity confirmation. This two-step sign-in helps to make sure only you can access your Travel account.

You can find out more about customer account security on the Frequently Asked Questions (FAQ) tab in our Online booking help information.​

When we contact you​​​

​We only request the information needed to manage your booking. We will never ask for your date of birth or gender.

We always answer calls by saying: “Queensland Rail Travel”

Phone calls​

If we call you, it will come from +61 7 2145 9700

Save this number so you can easily recognise it.

SMS messages​

Messages will come from QR_Travel


SMS updates include your journey details, disruption information, and a safe link for more information.

If you suspect a scam​

If you believe you’ve seen a suspicious number, advertisement, or website:

  1. Contact your financial institution if you made a payment.
  2. Report the activity to Policelink: 131 444.
  3. Report the scam at scamwatch.gov.au, opens in new window​.
  4. Email restrav@qr.com.au to confirm your rail booking or report a scam impersonating Queensland Rail Travel.
  5. If you provided personal information, visit idcare.org, opens in new window​.

Booking enquiries​​

Phone bookings​​

Queensland Rail – South East Queensland​​​

Queensland Rail’s SEQ passenger network covers central Brisbane to the Gold Coast, Ferny Grove, Shorncliffe, Doomben, Caboolture, Gympie, Kippa‑Ring, Cleveland, Richlands, Ipswich, Rosewood and Springfield.​

You can visit the Queensland Rail website, opens in new window or view the South East Queensland network map​, opens in new window.​

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