Lost or Damaged Luggage Claims

Lost or Damaged Luggage Claims

​Please use the form below to provide us with details of your lost or damaged luggage claim.

Claim Type is required.
Date and Time is required.
Train line is required.
Train station is required.
Train station is required.
Booking reference is required.
Luggage check number is required.
Provide a full description.
Information is required.
Title is required.
First name is required.
Last name is required.
contact method needs an option selected.
Phone number is required.

Valid Email Address Required

Valid Confirm Email Address Required

Postcode Required

All claims must be supported by the original luggage stub and photos of the damaged luggage.
I have read and accept the conditions outlined in the privacy statement
Privacy Statement is required.
Queensland Rail is committed to protecting your privacy. We will not provide any third party with personally identifiable details we obtain from you.