​​​​​Queensland Rail House Policy on the Responsible Service of Alcohol

Queensland Rail prides itself on being a Responsible Server of Alcohol (RSA). 

Queensland Rail team members demonstrate this commitment to responsible service through the implementation of the following House Policy: ​

• All employees who directly work in the sale or supply of alcohol will hold an RSA certificate approved by the Queensland Office of Liquor and Gaming Regulation (OGLR).
• We will educate our employees on our duty of care through training, communication and supervision.
• Alcohol (including zero-alcohol beer and wine) will only be served after 10:00am daily, during regular food and beverage service periods and in accordance with Queensland Rail's Liquor Licence conditions.
• The consumption of BYO (Bring Your Own) alcohol including zero-alcohol beer, wine and spirits are prohibited.
• Employees are trained and supported by management to request and verify acceptable proof of age from any person they believe may be under 18 years of age.
• Anyone unable to provide acceptable proof of age will not be served alcohol or zero-alcohol beer and wine.
• Unduly intoxicated or disorderly persons will be refused service and may be removed from the premises (i.e. train service).
• Employees are authorised to involve the appropriate authorities where a patron does not follow the direction of an employee acting under their RSA responsibilities.
  
• When alcohol is available for consumption, food, low alcoholic beverages, non-alcoholic beverages, and free tap water will also be made available.
• We will only permit the sale of a maximum of two alcoholic beverages per person per transaction.
• We will not conduct promotions that encourage excessive or rapid drinking.
• We will not serve a person we know to be stacking drinks.