Accessibility

Accessibility

Accessibility

Queensland Rail Travel is committed to providing rail services that are accessible to all customers.


The level of accessibility varies at each station across our long-distance network, and onboard our trains. To assist you with planning your journey, further information is available below and on our Find your station page.


Accessibility Facilities


Travelling with a Carer

Assistance Animals

Frequently Asked Questions

Aboard the Spirit of Queensland

Wheelchair or Motorised Scooter Size Limits

Most types of wheelchairs or mobility scooters can be accommodated aboard the Spirit of Queensland services; however, size restrictions do apply.

In general, these dimension limits are 720 mm wide by 1200 mm long.

Joining or Leaving the Service

The Spirit of Queensland has a retractable step that will fold down to assist customers boarding and disembarking.  A portable ramp can be requested for additional assistance and is available for use by any customer who requests it.

Car E - seating carriage

Car E has three accessible spaces for customers to travel in their mobility device, with four accessible seats (height: 430mm) available for transfer. 
There is space for a customer travelling in their mobility device to sit next to the seats. 
Car E has an accessible toilet (height: 470mm) and shower compartment. The compartment has a large sliding door, a timer which automatically closes the door after entry, grab rails, an emergency call button and a switch to lock the door for privacy. 

Premium Economy Seat  

RailBeds
Car B – RailBed carriage


Car B has 2 accessible RailBeds with a lower aisle side frame which convert from a leather seat (height: 430mm) into a fully lay flat mattress (height: 530mm). 
Car B has an accessible toilet (height: 470mm) and shower compartment. The compartment has a large sliding door, a timer which automatically closes the door after entry, grab rails, an emergency call button and a switch to lock the door for privacy. 

RailBed 

Customers who are deaf or hard of hearing

To assist customers who are deaf or hard of hearing, the Spirit of Queensland services have:

  • captioning on all safety and information messages, lifestyle programmes and selected movies
  • improved customer controls for headset sound clarity
  • onboard hearing loops. Refer to Accessibility Frequently Asked Questions for more on hearing loops.

Customers who are blind or have low vision
​To assist customers who are blind or have low vision, the Spirit of Queensland services have:
  • high visibility handrails and grab handles
  • seats, aisles and flooring in contrasting colours
  • accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille.
  • overhead lockers with raised numbers and Braille to assist you in identifying your seat location.

Onboard assistance
​Collapsible wheelchairs (height: 530mm) which are compact and easily manoeuvred up and down the aisles are available on all Queensland Rail Travel services.

Customers who experience difficulty walking may request the use of these wheelchairs to traverse the aisle.

Customers who experience difficulty accessing the onboard dining facilities may request food and beverages to be delivered to their seat. 

View the carriage layout in our onboard facilities.


Aboard the Tilt Train

Wheelchair or Motorised Scooter Size Limits

Most types of wheelchairs or mobility scooters can be accommodated on the Tilt Train however, size restrictions do apply.

In general, these dimension limits are 680 mm wide by 1200 mm long.

Joining or Leaving the Service

The Tilt Train has a retractable step that will fold down to assist customers boarding and disembarking.  A portable ramp can be requested for additional assistance and is available for use by any customer who requests it.

Car A – Seating Carriage

Car A has three accessible spaces for customers to travel in their mobility device, with accessible seats Car A 4, 5, 6 (height: 430mm) nearby for transfer.

The last row of seats in Car A (4, 5, 6) can be rotated so customers travelling in their mobility device can face their companions.

Car A has an accessible toilet (toilet height: 480mm) at the rear of the carriage.

It has a large sliding door, a timer which automatically closes the door after entry, grab rails, an emergency call button and a switch to lock the door for privacy.

Facing Companion

Customers who are deaf or hard of hearing

To assist customers who are deaf or hard of hearing, Tilt Train services have:

  • captioning on all safety and information messages, lifestyle programmes and selected movies
  • improved customer controls for headset sound clarity
  • onboard hearing loops. Refer to Accessibility Frequently Asked Questions for more on hearing loops.
Customers who are blind or have low vision
​To assist customers who are blind or have low vision, Tilt Train services have:
  • high visibility handrails and grab handles
  • seats, aisles and flooring in contrasting colours
  • accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille
  • overhead lockers with raised numbers and Braille to assist you in identifying your seat location

Onboard assistance
​Collapsible wheelchairs (height: 530mm) which are compact and easily manoeuvred up and down the aisles are available on all Queensland Rail Travel services.

Customers who experience difficulty walking may request the use of these wheelchairs to traverse the aisle.

Customers who experience difficulty accessing the onboard dining facilities may request food and beverages to be delivered to their seat.

View the carriage layout in our onboard facilities.


Aboard the Spirit of the Outback | The Westlander | The Inlander 

The traditional style of rail travel offered by our other services is not accessible to some customers with disabilities, due to narrow door and aisle ways and lack of accessible facilities onboard.

A small onboard wheelchair is available for use once inside the train; however the onboard wheelchair cannot be operated independently and assistance is required from onboard staff and/or a travel companion. 

Customers who experience difficulty accessing the onboard dining facilities may also request food and beverages to be delivered to their seat.

Customers who are able to navigate the train without the use of their mobility device may use the luggage car to store their device. In general, the dimensions for a mobility scooter to allow acceptance into the luggage car is 750 mm wide by 1300 mm long.

These services do not have facilities to assist customers who are deaf or hard of hearing or blind or have low vision.
Please discuss your requirements with your travel consultant


For customers remaining in their mobility device, accessible spaces are only available aboard the Spirit of Queensland and the Tilt Train. 

Our other long-distance trains, The Spirit of the Outback, The Westlander and The Inlander do not provide these facilities.

Customers can choose to have their mobility device secured into position by tie down straps or use their device's braking mechanism. You can inform us of your preference when booking or on the day of travel.


Tie Down Straps

If using tie-down straps our staff can secure or release these when the train is stationary.


Using Own Braking Mechanism

Customers using their own brakes can access the toilet facility at any time during the journey.


Customers who wish to transfer from their mobility device to a seat may do so independently if they are able or have a companion to assist.

On the Tilt Train and the Spirit of Queensland, the seat's external arm rest on the aisle side can be raised into a vertical position to assist. Your mobility device can be stored in an allocated space and used throughout the journey as required

How to Book

To ensure all requirements are addressed, customers with disabilities can book via our Customer Contact Centre, Queensland Rail Travel centre, Ticket Office or your travel agent. You can contact the Customer Contact Centre between 7 am and 7pm AEST, seven days a week:

Phone Telephone:

• 1800 TRAINS (872 467) (within Australia)
• +61 7 3606 6630 (outside Australia)
• Email: reservations@qr.com.au
• National Relay Service: 133 677

Enquiries: Text messaging service

If you are deaf, hard of hearing and/or have a speech impairment:
To request information or assistance regarding your journey, customers may choose to text 0477 774 600.
Standard SMS rates will apply to sender.

160-character limit per text
A Queensland Rail Travel consultant will respond promptly to your request between the hours of 7 am and 7 pm 7 days a week.