General Accessibility Information
Queensland Rail aspires to become an accessible, customer-focused, world-class rail service provider through a commitment to improve accessibility for all customers through enhanced information, services and infrastructure/rollingstock.
We acknowledge we have customers with diverse accessibility requirements and varying levels of independence. These include blind or low vision, deaf or hard of hearing, reduced mobility and intellectual disabilities, including customers with dual and invisible disabilities.
The level of accessibility varies at each station across our long-distance network, and on board our trains.
Our Trains
The Rockhampton and Bundaberg Tilt Train and Spirit of Queensland have a range of accessible features and facilities on board. These include accessible travel options, accessible spaces for mobility devices and accessible bathrooms. These trains also have travel options with space for assistance animals and facilities to assist customers who are deaf, hard of hearing, or who are blind or have low vision.
The Spirit of the Outback, Westlander and Inlander are not accessible to most customers with mobility devices due to the narrow doors, aisle ways and lack of accessible facilities onboard. There are travel options with space for assistance animals. These services do not have facilities to assist customers who are deaf or hard of hearing or blind or have low vision.
Detailed information about accessible facilities on each of our trains is available at
Accessible facilities by service.
To learn more about the location of accessible seats and spaces and dimensions on each of our carriages visit Carriage layout.
You can also take a
Virtual tour of our trains before you travel.
Our team can provide a range of assistance onboard during your trip. For more information, please visit
Assistance available.
Our Stations
Some stations across Queensland Rail’s long-distance network present a significant gap between the platform and the train carriage entrance, resulting in a steep incline when boarding using our ramps.
Ramps are available at most stations to assist customers leaving and joining our trains. To learn more, go to
Joining or leaving your service.
Access to stations and platform facilities vary depending on the location. Please visit Station information to learn about what facilities are available at your station, such as ramps, lifts, tactile edging, hearing loops and heights between platforms and the train entrance.
Telephone:
1800 872 467 (within Australia) or +61 7 3606 6630 (outside Australia)
Email:
reservations@qr.com.au
National Relay Service:
133 677 (TTY) or
1300 555 727 (voice relay number)
Information or assistance by text message
Text Messaging Service:
text
0477 774 600
Customers who are deaf or hard of hearing may utilise our two-way Text Messaging Service on 0477 774 600 only for non-emergency or non-urgent requests for information or assistance (standard rates will apply, 160-character limit per text). A Queensland Rail Travel consultant will respond to your request between the hours of 7.00am and 7.00pm (AEST), 7 days a week (excluding Christmas Day).
Back to Accessibility
Accessible Facilities by Service
Joining or leaving your service
Assistance available