We have lots of options for you to book tickets on our services:

• online
• c​ontact Queensland Rail Travel
• ​visit a Queensland Rail Travel Centre
  
• contact your preferred travel agent.       

Our Conditions of Carriage apply to all our booked tickets.

Queensland Rail Travel operates many different services. ​We sell tickets on these services based on set Fare Types. These tickets are sold subject to our Conditions of Carriage​.

We offer travel discounts to eligible concession types. Please view our Eligible for Concessions page for details.

Your ticket is only fully confirmed when we receive your full payment.

All our prices are subject to change at any time up to when you book with us.

If you receive a verbal price from one of our agents or consultants, please understand that this price is just an estimate at that point in time and that the price listed at the time you book may be different. We are operating with cashless transactions at our travel centres and railway stations.

If you require assistance or have any dietary requirements please let us know at the time of making your booking.

We try to meet requests or requirements, but we can't guarantee we can do everything that you might need.

If you need information on accessibility on our services, please go to the Accessible travel​​ page or ask your consultant for more information.

If you need information on our Fit for Travel ​policy, please go to the Fit for Travel​ policy page for details.

We may collect and use your personal information in accordance with ​Our Privacy Policy. The way we do this is governed by the Information Privacy Act 2009 (Qld) (IP Act) which includes the Queensland Privacy Principles (QPPs) in schedule 3 of the IP Act.

Some of the type of information we may collect from you is to assist us in answering your enquiries, make your booking and to inform you of disruptions.

Other personal information that you provide may be used and recorded in our Travel Booking System and may be included in our onboard manifest to assist us and you during your journey if required.

This information could include, dietary requirements, medical conditions, assistance required joining or leaving the service etc.

Our various Fare Types have different luggage allowances and restrictions, please ask your consultant for details or view the ​​Luggage​ policy information on our website.

If you are booking a ticket that can be held for a period (this will be noted in the Fare Types conditions or advised by your consultant/agent when booking) we will hold the seat for the price at the time of your booking provided that you pay the ticket price prior to the hold booking deadline.

If you do not pay prior to the hold booking deadline we will cancel your hold on that ticket and if you need to rebook the price may be different.

We have rules about when and how you can amend or cancel your bookings. These are set out in detail in the Fare Types page on the website.

There are circumstances where we will impose fees, so please read the fare conditions carefully before you book.

For your protection and peace of mind, we strongly recommend travel insurance for your journey.

Rail holiday packages can be found in the Queensland Rail Holidays brochures available on our website. Specific booking conditions apply to these packages and can be found in the brochures.