Travel Etiquette

​Courtesy counts on every journey​​​

Queensland Rail is committed to creating safe and respectful environment for our customers and employees – onboard trains, at stations and at Travel Centres. 

Rail travel is more than getting to your destination – it’s about sharing the journey. When we show respect, kindness and good manners, we create a safer, more enjoyable experience for everyone. Being considerate is simple, but it makes a world of difference.

​Together, we can make the journey not just a way to get around, but a place where kindness comes along for the ride.

A Queensland Rail Travel team member standing on the train platform smiling and ready to offer assistance


A little resp​ect goes a long way​

Treat our team and fellow travellers with respect.


An Onboard team member smiling and ready to service customers from our Galley carriage

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Good manners go the distance

A smile, a thank you, and patience go a long way.

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A Travel Centre team member happily providing service to a customer


Kindness travels far

Care for others’ comfort and keep noise to a minimum.


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​​Threatening, offensive or unsafe behaviour is not tolerated, and fines may apply.

Follow staff instructions and respect customer obligations. Find out more about your obligations as a customer. 

When you make small, considerate choices, you’re improving the journey for everyone. A little patience, kindness and respect for others adds up to a smoother trip.

​Courtesy counts on every journey logo image

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