Act Safe Arrive Safe

We want everyone to have a safe and enjoyable journey.

Travelling by train is exciting, but it’s important to take care at the station and onboard the train to avoid accidents and injuries.

We’ve taken tips from some experts: Australian animals that know the importance of staying safe in their environment as well as in more unfamiliar places. By adapting to your environment, you can reduce the risk of an injury and ensure you arrive safely.

Here are some safety travel tips, to act safe and arrive safe.

Hold on tight

When moving about on the train, hold the handrail or wall. If you feel unsteady on your feet, please let our onboard team know.

Watch your step

Take care when stepping on or off the train, as there may be a gap to the platform. Watch your step when moving between carriages through narrow doorways with automatic doors.

Take it slow

Plan ahead and be prepared so there’s no need to rush. Take your time when at the station and allow time to be ready to board or disembark.

Jump in a lift

When in Brisbane, use the lift when you have large luggage items. Avoid using stairs or travelators when you are carrying luggage.

Pay attention

Be aware of audio announcements so you don’t miss important information. Take notice of your surroundings when walking through the train and when at stations.

Speak up for help

Please let our reservation or onboard team know if you require assistance at the station or during your journey.

Wherever your health takes you, travel safely

When travelling by train a little preparation can make a big difference. Even if you’re familiar with rail travel, your health needs might require a bit of extra planning.

Feeling well enough to travel?

If you have a medical condition, it’s a good idea to check with your doctor before your trip. They can help you decide if it’s safe and comfortable for you to travel on a long-distance train service. Sometimes when there are unplanned disruptions to train services, there might be a coach replacement.

Visit Fit for Travel to find out more information about travelling when you have a medical condition.

A customer with an arm in a sling being served by a Queensland Rail Travel team member at a ticket office.

Travel home safely

It’s important to take extra care when travelling, especially if you are feeling unsteady. If you require assistance or are unable to move around the train at any stage in the journey, speak up and tell our onboard team. We’re here to help.

If you need to travel with assistance, you can book a carer to travel with you for free (conditions apply). Find out more about Carer travel and eligibility.

When booking your rail travel let us know if you:

require extra leg room# or need a ramp to board the train
require assistance getting on or off the train, or during your journey
will be unstable to move about the train and require meals served to your seat
have any allergies or special dietary meal requirements
can provide an emergency contact for your reservation
need to book a carer to travel with you
have been advised by your doctor about specific requirements for your comfort and safety while onboard, such as a specific seating request
have medication requiring refrigeration. Medication must be stored in a sealed container and clearly labelled with your details
require access to a 240-volt power outlet for medical equipment
are travelling with medical equipment, especially if it will exceed the standard luggage allowances* or involves oxygen use
have large or heavy luggage items. We recommend checking them in for your safety (20kg maximum)
would like help boarding with your carry-on luggage items (7kg maximum). Let us know when booking and our team can help.

Be prepared before you go

To ensure you have all the information you need to travel, check the latest information about your train service on the Service Updates page, or contact our team.

If someone is meeting you when you arrive at the station, they can call the 24-hour arrivals information service on 1800 803 009 to confirm the arrival time of your train.

# Subject to availability

* Please check our luggage policy for specific information