Terms and conditions

<h3>By using the entertainment system, you agree to the terms of use:</h3>
<ol>
   <li>If you use the free Wi-Fi, you&#39;ll see separate terms of use when you connect.</li>
   <li><strong>Please wear headphones </strong>and be considerate of others.</li>
   <li>If our Onboard team ask you to close your device, please do so&nbsp;&ndash;&nbsp;they'll be looking out for your safety and for the people around you.</li>
   <li>Parents or guardians are responsible for the suitability of content that minors watch.</li>
   <li>Queensland Rail Travel provides free entertainment, but availability may vary due to operational constraints.</li>
   <li>Content can change anytime and may not precisely match printed schedules.</li>
   <li>Entertainment is provided by third parties – Queensland Rail Travel is not responsible for inaccuracies.</li>
   <li>All content is copyrighted – do not download, copy, or change it.</li>
   <li>Please be mindful of what you watch so it doesn&#39;t bother the people around you.</li>
</ol>
<section>
  <h3>By using the Wi-Fi connection, you agree to the terms of use of this wireless local access network ("the Service"):</h3>
<p>The Service may be interrupted from time to time due to system performance measurements or other configuration changes. There is no guarantee that the Service will always be available, nor that the performance of the Service will be suitable to provide internet access. The Service is presently available free of charge however, Queensland Rail reserves the right to charge for Service in the future or charge for any premium services which may become available.
  <ol>
<li><strong>The service</strong></br>
The Service is a wireless data service using radio frequency to provide access on the passenger cars of the train. Wireless connto create the connection between the train and the internet. When you are located within the radio frequency coverage area of a location, you may connect to the Service using your computer equipment. Nomad offers the Service for activities such as the use of e-mail and browsing the World Wide Web. </li></br>
<li><strong>Information about this service</strong></br>The landing page ("Landing Page") and these terms and conditions ("Terms and Conditions") are operated by Nomad Digital Pty Ltd (ACN 152 725 936) ("Nomad") for Queensland Rail Limited (ACN 132 181 090) ("Queensland Rail"). There may be times when the Service is unavailable due to testing or system configuration changes. In these Terms "us", "we" or "our" means Nomad and "you" or "your" means the individual using the Landing Page, the Terms and the Service.</li></br>
<li><strong>Terms covering your use of this service</strong></br>For that reason these Terms are important and you should ensure that you read them carefully. By using the Service you acknowledge and agree that you have read and understood the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Service. We reserve the right, at our discretion, to modify, add or remove or update any of the Terms at any time without further notice to you or without giving you any explanation or justification for such change. You should check these terms from time to time to ensure you are happy with any changes. Your continued use of the Service following the updating of the Terms shall mean that you accept those changes. We advise you to save a copy of them for your information in the future.</li></br>
<li><strong>License granted to you</strong>
</br>We grant you a non-exclusive, non-transferable license to use the Service in accordance with the Terms. We may terminate this license at any time if you are in breach of any of the Terms.</li></br>
<li><strong>Third party materials</strong></br>The Landing page, these terms and the Service may contain trademarks and other material belonging to third parties. Copyright rests with the third party and is subject to all relevant Copyright and Trademark laws. Nothing contained on the Landing page, these Terms or the Service shall be construed as us granting any license or right of use for any trademark or other material.</p>
    </li>
  </ol>
</section>

FAQs

<h2>Tilt Train onboard entertainment frequently asked questions (FAQs)</h2> <h3>About the Tilt Train onboard entertainment</h3> <p>Entertainment is available on the Tilt Train straight in the palm of your hands. You can access TV shows, movies and music, plus connect to the Wi-Fi from your own device. You just need your hand-held device, including smart phones, tablets or laptops.</p> <p>By accessing our onboard entertainment system, you accept the <a href="#">Terms and Conditions</a> and agree that they govern its use. If you do not agree to these Terms and Conditions, please do not access the service.</p> <h3>How to connect</h3> <p>There are three steps to connect:</p> <ol> <li>Select the <strong>QRT_Entertainment</strong> Wi-Fi network via your device settings.</li> <li>Review and accept the terms and conditions then hit Connect.</li> <li>If you are not automatically directed to <strong>qrtv.com.au</strong>, copy the address into your web browser.</li> </ol> <h3>Which internet browser can I use?</h3> <p>The most popular browsers are supported including Safari for iPhone and iPad, Google Chrome for Android, Safari, Chrome and Firefox for Mac and Chrome, Edge and Firefox for Windows. The three latest versions across these platforms are supported.</p> <h3>Troubleshooting</h3> <h4>The entertainment system didn’t open when I connected to QRT_Entertainment. What do I do?</h4> <p>If you’re on the train, you can enter <strong>qrtv.com.au</strong> into the address bar on your web browser to access the entertainment system.</p> <h4>Will connecting to the entertainment system via the Wi-Fi setting on my device use my own data?</h4> <p>No, it does not use your data. It operates via equipment on the train.</p> <h4>I am still having problems</h4> <p>If you are still having difficulty, please speak with our onboard team who may be able to assist.</p> <h3>Entertainment content</h3> <h4>What’s on the Tilt Train onboard entertainment?</h4> <p>There is a range of movies, TV shows and music. You can also access the free Wi-Fi to browse the web or send a message.</p> <h4>Do I have to use headphones?</h4> <p>Yes please! We want all passengers to enjoy their journey free from disruption from fellow passengers. Please use headphones while using the onboard entertainment system. Please assist your children to use headphones as well. Our onboard team may ask you to comply, please respect their reminder.</p> <h4>Are there captions and subtitles on the TV shows and movies?</h4> <p>Yes, there are captions and subtitles on most TV shows and movies.</p> <h4>How often does the content selection change?</h4> <p>We update our selection of TV shows, movies and music every three months.</p> <h4>I didn’t get to finish the movie, can I do this after getting off the train?</h4> <p>No. You can only access our content when you’re onboard the Tilt Train.</p> <h4>I got halfway through watching entertainment on an earlier journey, will the system remember where I got to?</h4> <p>No, it won’t remember. Please navigate to pick it up where you left off manually.</p> <h4>Will any entertainment content be stored on my device?</h4> <p>Some data will be saved in your browser cache such as images and video frames, but it will not retain the full video to your device.</p> <h4>Will this put cookies on my device, and what do they do?</h4> <p>The system uses cookies to load the page assets quickly and efficiently.</p> <h3>Connecting to the Wi-Fi for web browsing</h3> <h4>Will I be using my own data when I connect to the Wi-Fi?</h4> <p>No, you will be accessing the free onboard Wi-Fi service where you will have 1GB free per 24 hours.</p> <p>Please note some websites will be blocked for security purposes (see the terms and conditions tab for more). We don’t allow video streaming and catch-up TV from any external sources or other services that require significant bandwidth. You might not be able to access content on some of your regular apps (such as Netflix or ABC iView). We recommend you download episodes from your regular apps before you travel.</p> <h4>Will there be a consistent Wi-Fi connection as we travel?</h4> <p>The content for our onboard entertainment system is stored locally (on the train) meaning it will be available throughout your journey. If you access Wi-Fi for internet browsing for example, it connects via the local mobile network and dropouts can occur in areas with lower data coverage provided by external network providers (e.g. Telstra, Optus, Vodafone).</p> <h4>How secure is the free Wi-Fi network?</h4> <p>There are a number of security measures installed within the onboard Wi-Fi system. It is an ‘open network’ service, which is different to the one you may have at home. It should not be possible for other users to gain unauthorised access to your device. Please ensure you are connected to the right network address ‘QRT_Entertainment’. Ignore addresses like "Dave's iPhone" or "Angela's Hotspot". We suggest you always have up-to-date firewall and anti-virus software on your personal device.</p> <h4>I am having problems using my work/business email account via the free Wi-Fi</h4> <p>We use an ‘open network’, but some networks (e.g. Office 365) require a secure network. You may notice a pop-up stating “There is a problem connecting securely to this network – the security certificate was not issued by a trusted certificate authority”. If this happens, you will unfortunately not be able to access your account using the free Wi-Fi.</p> <h4>Can I shop online or check my bank balance?</h4> <p>We do not recommend you make online purchases or access online banking through an open network Wi-Fi service.</p> <h4>What speeds will I get from the Wi-Fi?</h4> <p>Due to the nature of data connections the speed will change depending on your location, the availability of mobile phone signal and the number of other passengers using the service. You will get a notification when you go to access the Wi-Fi via ‘Connect to the Wi-Fi’ on the strength of the local signal.</p> <h4>How much Wi-Fi data can I use?</h4> <p>All passengers will receive 1GB of data free per 24 hours to connect to the Wi-Fi and browse the internet or catch up on emails. Passengers who use their allowance will not get cut off, but the speed will be slower. You can watch as much of the entertainment content as you wish that is stored in the onboard entertainment system, as this is not dependent on data.</p> <h4>Can Queensland Rail Travel access my personal information?</h4> <p>No personal information is collected. For details of how Queensland Rail manages your data, please view our <a href="https://www.queenslandrail.com.au/aboutus/legal/privacy" target="_blank">privacy policy</a>.</p> <h4>Do I get free data on every Queensland Rail Travel journey?</h4> <p>Currently, free Wi-Fi is only available on the Tilt Train.</p>