Travel Safe
Safety is our number one priority. We aim to provide a safe, enjoyable service to all our customers and support customers who may require assistance at any stage of their journey. To stay safe while travelling with us, the following information will assist in preparing for your journey and to enjoy a hassle-free trip.
Keep your personal details safe
At Queensland Rail Travel, we encourage customers to keep their personal information safe. Our team will only request the information we need to manage your long-distance rail booking. We won’t ever request your date of birth or your gender and our team will always answer calls from our customers “Queensland Rail Travel”.
For verified ways to contact our reservations team and access to important travel information, please go to the Contact us page.