Contact Us

Queensland Rail Travel Travel Centres Brisbane Network Ticketing Stations

Contacting us

To check train arrival times - call our 24-hour arrivals information service on 1800 803 009.

Our customer contact centre is open between 7am to 7pm (AEST), seven days a week

For assistance with your online booking, call 1300 131 722
For general phone booking enquiries, call 1800 872 467 (within Australia)
For international phone booking enquiries, call +61 7 3606 6630 (outside Australia). Please note this is a charged call.

Deaf, hearing or speech impaired customers please call via the National Relay Service on 1300 555 727 (Voice Relay number) or 133 677 (TTY number).
Customers who are deaf or hard of hearing may utilise our two-way Text Messaging Service on 0477 774 600 only for non-emergency or non-urgent requests for information or assistance. (standard rates will apply, 160-character limit per text). A Queensland Rail Travel consultant will respond to your request between the hours of 7:00am and 7.00pm (AEST), 7 days a week (excluding Christmas Day).
Refer to Online booking assistance and our Accessibility web pages for more information.

Submit a booking enquiry for Kuranda Scenic Railway (opens in new tab)
Submit a booking enquiry for Gulflander (opens in new tab)
For Kuranda Scenic Railway or Gulflander phone booking enquiries, call 1800 577 245 (within Australia)
For Kuranda Scenic Railway or Gulflander international phone booking enquiries, call +61 7 4231 9045 (outside Australia). Please note this is a charged call.