Accessibility

Accessibility

Accessibility

Queensland Rail Travel is committed to providing rail services that enable all our customers to carry out their journey without barriers.

We provide our customers with accessibility options at our stations and onboard our services so we can cater for your travelling requirements including parents with prams, customers with disabilities and older adults.

Aboard the Spirit of Queensland

Wheelchair or Motorised Scooter Size Limits

Most types of power wheelchairs or mobility scooters can be accommodated aboard the Spirit of Queensland services, however size restrictions do apply. In general, these dimension limits are 720 mm wide by 1200 mm long.

Joining or Leaving the Service

The Spirit of Queensland has a retractable step that will fold down to assist customers boarding and disembarking.  A portable ramp can be requested for additional assistance and is recommended for people who use mobility devices.

Premium Economy Seats- Car E

Seating Car E has three accessible spaces for customers to travel in their wheelchair, with four additional accessible seats available for transfer. There is space for a customer travelling in their wheelchair to sit next to the fixed seating. Car E has an accessible toilet and shower compartment. The compartment has a large sliding door, a timer which automatically closes the door after entry, specially designed hand rails, an emergency call button and a switch to lock the door for privacy

Premium Economy Seat 

RailBed - Car B

RailBed Car B has 2 accessible RailBeds with a lower aisle side frame which convert from a leather seat into a fully lay flat mattress. Car B has an accessible toilet and shower compartment. The compartment has a large sliding door, a timer which automatically closes the door after entry, specially designed hand rails, an emergency call button and a switch to lock the door for privacy

RailBed 

Hearing & Vision Impaired

To assist customers with a hearing impairment the Spirit of Queensland services have:

  • captioning on all safety and information messages, lifestyle programmes and selected movies
  • improved customer controls for headset sound clarity
  • onboard hearing aid loops.

To assist customers with a vision impairment the Spirit of Queensland services have:

  • high visibility handrails and grab handles
  • seats, aisles and flooring in contrasting colours
  • accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille
  • overhead lockers with raised numbers and Braille to assist you in identifying your seat location.

View the carriage layout in our onboard facilities.

Aboard the Tilt Train

Wheelchair or Motorised Scooter Size Limits

Most types of power wheelchairs or mobility scooters can be accommodated on the Tilt, however size restrictions do apply. In general, these dimension limits are 680 mm wide by 1200 mm long on the Tilt Train.

Joining or Leaving the Service

The Tilt Trains have a retractable step that will fold down to assist customers with boarding and disembarking.

Business Seats - Car A

Car A on the Tilt Trains has three accessible spaces for customers to travel in their wheelchair, with accessible seats nearby for transfer. The last row of Business Seats in Car A (4, 5, 6) can be rotated so customers travelling in a wheelchair can face their companions. Car A has an accessible toilet at the rear of the carriage. It has a large sliding door, a timer which automatically closes the door after entry, specially designed hand rails, an emergency call button and a switch to lock the door for privacy.

Facing Companion

Hearing & Vision Impaired

To assist customers with vision impairments Tilt Train services have:

  • high visibility handrails and grab handles
  • seats, aisles and flooring in contrasting colours
  • accessible signage provided throughout the carriages with raised text, clear colour contrasts, pictograms and Braille
  • overhead lockers with raised numbers and Braille to assist you in identifying your seat location.

To assist customers with a hearing impairment Tilt Train services have:

  • captioning on all safety and information messages, lifestyle programmes and selected movies
  • improved customer controls for headset sound clarity
  • onboard hearing aid loops.

View the carriage layout in our onboard facilities.

Aboard the Spirit of the Outback | The Westlander | The Inlander | Traditional Diesel Replacement Service

The traditional style of rail travel offered by our other services is not fully accessible to customers who use a wheelchair or mobility scooter, due to narrow door and aisle ways.

A small onboard wheelchair is available for use once inside the train.

If a customer with a motorised scooter is able to travel safely on these services, the baggage car is used to store the mobility device as there is no access to the passenger carriages for the mobility scooter. In general, the dimensions for a mobility scooter to allow acceptance into the baggage cars is 750 mm wide by 1300 mm long.

These services do not have facilities to assist customers with vision or hearing impairments.

Please discuss your exact requirements with your travel consultant to determine if you will be able to safely use the service.

 


Assist Wheelchairs

Collapsible wheelchairs which are compact and easily manoeuvred up and down the aisles are available on all Queensland Rail Travel services. Customers who experience difficulty walking may request the use of these wheelchairs to traverse the aisle.

How to Book

To ensure all special requirements are addressed, bookings for customers with disabilities are managed via our Customer Contact Centre, Queensland Rail Travel centre, Ticket Office or your travel agent. You can contact the Customer Contact Centre between 7 am and 7pm AEST, seven days a week:

Phone Telephone:

• 1800 TRAINS (872 467) (within Australia)
• +61 7 3235 7322 (outside Australia)
• Email: reservations@qr.com.au
• National Relay Service: 133 677

 

View FAQs Accessibility Frequently Asked Questions