Novel-Coronavirus - COVID-19

Novel-Coronavirus - COVID-19

Welcome back aboard!

With the Queensland Government’s further easing of travel restrictions as of 10 July 2020, we know you are excited to get out and explore Queensland. Whether you’re travelling to reconnect with friends and family, enjoy a much-needed family holiday, take a city break, or explore a new destination, now is the ideal time to travel by rail to your best Queensland experience.

  

The majority of our trains have now returned to their normal schedules, with reduced capacity limits to support social distancing.

The next key milestones are: 


Tuesday 22 September 2020 

Return to normal schedules (two return services per week) with social distancing for the Westlander  

(Brisbane – Charleville – Brisbane).  The current schedule prior to 22 September is one return service per week. 


Wednesday 23 September 2020 

Return to normal schedules (two return services per week) with social distancing for the Inlander  

(Townsville – Mount Isa – Townsville). The current schedule prior to 23 September is one return service per week. 

Please be advised that our capacity limits have been reduced to support social distancing. 


Health and Hygiene

The health and safety of our staff and customers – and preventing the spread of COVID-19 – is our top priority.
To support the containment of COVID-19, Queensland Rail Travel will continue to maintain a range of implemented changes across our long-distance and tourism network. 

With significant increased health and safety measures in place, you can rest assured at each stage of your journey:


Social distancing on our services

We encourage all customers when travelling with us to meet social distancing expectations by maintaining 1.5 metres of social distancing at check-in points, stations and our customer lounges and waiting areas
  • Patronage capacity limits are in place on all operating services to ensure social distancing measures are effectively applied with increased space provided between seat allocations in each carriage.
  • In the event where coaches will replace trains, social distancing will be applied on the buses also.


Elevated hygiene measures

  • Increased routine cleaning on all travel services and in key touch points including handrails, door handles, buttons and other touch points throughout the train.
  • Sanitisation of all surfaces of the seat and tray tables, arm rests, window ledges, grab rails, overhead lockers and rack touch points between customer use.
  • Higher frequency cleaning of customer luggage trolleys and hard surfaces at manned stations (lifts, benches, handrails, ramps, door handles, tables and chairs).
  • Single use blankets have been removed from all services.
  • Weekly disinfectant fogging of train carriages.

Food service measures
  • Hospital grade, food safe disinfectant used to wipe down hard surfaces in galley and food preparation after each customer.
  • We are no longer accepting keep cups at this time.
  • Reduced in-seat food and beverage services. Exceptions will be made for customers who are unable to go to the Galley.
  • Temporary Perspex barriers are installed in key food service areas.
We remind you to please follow Queensland Health’s advice regarding maintaining good hygiene practices while travelling on our network.

We’ve gone cashless.

We are no longer accepting cash payments onboard at this time. Cashless payment methods are accepted with EFTPOS machines wiped down on a regular basis.

Luggage check-in

We are still accepting luggage from our customers. Please ensure you maintain the 1.5 metres of social distancing.

Book with confidence
We know it’s important to have flexibility for your booking. Cancellation and rebooking fees will continue to be waived should you need to change your booking.
All our trains are operating in compliance with an Industry COVID Safe plan and each train has a statement of compliance onboard
As we anticipate that travel will be busy in the school holiday period from 27 June to 12 July 2020, please book ahead.

Book your rail journey with up to 60%* off fares in the Queensland Escape Sale.