Novel-Coronavirus - COVID-19

Novel-Coronavirus - COVID-19


Following the Premier's announcement that intrastate travel will be allowed from noon on 1 June 2020, we are reviewing our operating model and will announce any changes once they are confirmed.


Latest information

The health and safety of our customers and employees is our number one priority.

Queensland Rail is working closely with the relevant government agencies in response to Novel Coronavirus (COVID-19) and will continue to monitor advice from Queensland Health and other authorities and take additional precautions as necessary.

For your safety, and the safety of those around you, we ask customers to please follow Queensland Health's advice regarding good hygiene practices while travelling on our network.

This includes:

  • Staying home, and avoiding travel, if you are unwell
  • Cleaning hands with soap and water or alcohol-based hand rubs after being in public places
  • Covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • Avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath.

Compulsory 14-day quarantine period for any person entering Queensland from overseas, a cruise ship or interstate, or any identified COVID-19 hotspots. 

The Australian Government introduced 14-day self-quarantine requirements in early-March 2020 for travellers returning to Australia from overseas, including cruise ship arrivals. This quarantine period is immediate on arrival with no further travel permitted until the 14-day quarantine period is successfully completed. 
 
In April 2020, the State Government introduced border restrictions for any person arriving in Queensland from another State or Territory of Australia or current hotspot. Self-quarantine guidelines for entry into Queensland can be viewed on the Queensland Health Government advice or by calling 13 HEALTH (1343 2584). A current list of COVID-19 hotspots can be found on the Queensland Health website
 
If you are booked to travel on a Queensland Rail Travel service within 14 days of being in a COVID-19 hotspot, please contact us in advance on 1800 872 467 to discuss cancellation or amendment of your booking.

Long-distance service changes 

To support the containment of COVID-19, we have implement a range of changes across our long-distance network.

Queensland Rail Travel is committed to supporting Queenslanders with their travel needs, but the health and safety of our staff and customers – and preventing the transmission of COVID-19 – remains our priority.

Suspended services

All bookings for the Kuranda Scenic Railway and Gulflander tourism services have been suspended, effective 27 March 2020.

The following services have been suspended from 30 March 2020:

  • Spirit of Outback (Brisbane – Longreach – Brisbane)
  • The Westlander (Brisbane – Charleville – Brisbane)
  • The Inlander (Townsville – Mount Isa – Townsville)

Road coach services may be available in these areas, customers requiring travel are asked to visit https://bit.ly/2wEpf5d for details.

Service reductions 

Effective 30 March 2020, we have reduced the frequency of the following services:

  • Tilt Train between Rockhampton and Brisbane – four return services per week
  • Tilt Train between Bundaberg and Brisbane – two return services per week
  • Spirit of Queensland between Cairns and Brisbane – three return services per week.

The number of customers able to book on each of these trains has been capped in an effort to maintain social distancing requirements.

We will continue to closely monitor developments regarding COVID-19 and put in place additional safety precautions for employees and customers as required.

For further information regarding these changes, visit our Service Updates at queenslandrailtravel.com.au or call our reservations on 1800 872 467.

Train travel amendments and cancellation

Queensland Rail Travel is waiving all cancellation and rebooking fees for:

  • All long-distance services, Kuranda Scenic Railway and Gulflander.
  • Customers who have booked with a third party provider for holiday packages including rail. Customers are reminded to check with their travel consultant about the other components of their holiday package.
  • All rebooking - with the exclusion of instances where the value of the rebooked journey is greater than that of the original. In these instances, customers will need to cover the fare difference.

Customers are reminded to practice social distancing and good personal hygiene in line with State Government requirements and Queensland Health advice when they travel on Queensland Rail Travel services. 

We've gone cashless

At Queensland Rail Travel we are taking increased measures to safeguard our customers and employees from the potential transmission of COVID-19. You can help us by supporting card / EFTPOS transactions only. 

We will no longer be accepting cash transactions. 

We thank you for your continued patience and support as we work through these challenging times together.

Social Distancing on our services

The health and safety of our customers and staff is our absolute priority.

We have introduced additional cleaning measures with an increased focus on cleaning key touch points with antibacterial wipes prior to each service.

We ask all customers when travelling with us to practice social distancing wherever possible, by maintaining a 1.5m distance between yourself, our staff and other customers. This includes limiting non-essential movements throughout the train.

Following the advice from Queensland Health, we have introduced new processes onboard all services including blocking seats in each carriage to space customers out and maintain social distancing. Our reservations team is contacting all customers with existing bookings to make these changes. 

We also ask customers to practice good hygiene while onboard, including covering coughs and sneezes with a tissue or coughing and sneezing into their elbow, and washing hands regularly with soap and water. We thank you for your continued patience and support as we work through these challenging times together.

 

For further information and updates regarding COVID-19, please visit the Queensland Health website