Novel-Coronavirus - COVID-19

Novel-Coronavirus - COVID-19

Latest information

The health and safety of our customers and employees is our number one priority.

Queensland Rail is working closely with the relevant government agencies in response to Novel Coronavirus (COVID-19) and will continue to monitor advice from health authorities and take extra precautions as necessary.

For your safety, and the safety of those around you, we ask our customers to please follow Queensland Health's advice regarding good hygiene practices while travelling on our network.

This includes:

  • Staying home, and avoiding travel, if you are unwell
  • Cleaning hands with soap and water or alcohol-based hand rubs after being in public places
  • Covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • Avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath.

Compulsory 14-day isolation period for overseas travellers travelling or returning to Australia

The Australian Government announced on 15 March 2020 that if you're travelling or returning to Australia from overseas, including cruise ship arrivals, you will be required to self-isolate for 14 days – effective 16 March 2020. This applies to all travellers, including Australian citizens. 

If you are booked to travel on a Queensland Rail Travel service within 14 days of arriving or returning to Australia, please contact us in advance on 1800 872 467 to discuss your booking.

Long-distance service changes

To support the containment of COVID-19, we will implement a range of changes across our long-distance network.

Queensland Rail Travel is committed to supporting Queenslanders with their essential travel needs, but the health and safety of our staff and customers – and preventing the spread of COVID-19 – is a priority.

All non-essential travel is strongly discouraged at this time, to assist with the government's containment strategy for COVID-19. Please reconsider your travel if it is not for an essential reason, such as work or medical appointments.

Suspended services

All bookings for the Kuranda Scenic Railway and Gulflander tourism services have been suspended, effective 26 March 2020, in the interest of avoiding non-essential gatherings.

The following services will also be suspended from 30 March 2020:

  • ·         Spirit of Outback (Brisbane – Longreach – Brisbane)
  • ·         The Westlander (Brisbane – Charleville – Brisbane)
  • ·         The Inlander (Townsville – Mount Isa – Townsville)

Road coach services may be available in these areas, for those requiring essential travel please visit https://bit.ly/2wEpf5d for details.

Service reductions 

Effective 30 March 2020 we will be reducing the frequency of the following services:

  • Tilt Train between Rockhampton and Brisbane – four return services per week
  • Tilt Train between Bundaberg and Brisbane – two return services per week
  • Spirit of Queensland between Cairns and Brisbane – three return services per week.

We are also be implementing caps on the number of customers who can be booked on to each of these trains, to enable us to implement further social distancing measures and ensure customers are seated at least 1.5 metres apart.

We will continue to closely monitor developments regarding COVID-19 and put in place extra precautions for the safety of our employees and customers as required.


For further information regarding these changes, customers can visit our Service Updates at queenslandrailtravel.com.au or call our reservations on 1800 872 467.

Train travel amendments and cancellation

Queensland Rail Travel are waiving all cancellation and rebooking fees under the following conditions:

  • This includes all long-distance services, Kuranda Scenic Railway and Gulflander.
  • For rebooking, if the value of the rebooked journey is greater than that of your original booking, the customers will need to cover the fare difference.
  • For customers who have booked with a 3rd party provider for holiday packages including rail, our rail cancellation and rebooking fees are waived. However, customers should check with their travel consultant about the other components of their holiday package.

Queensland Health has advised you should also stay at least 1.5 metres away from people coughing or sneezing.

We've gone cashless

At Queensland Rail Travel we are taking increased measures to safeguard our customers and employees from the potential spread of COVID-19. You can help us stop the spread by supporting card / EFTPOS transactions only. 

We will no longer be accepting cash transactions. 

We thank you for your continued patience and support as we work through these challenging times together.

Social Distancing on our services

The health and safety of our customers and staff is our absolute priority.

We have introduced additional cleaning measures with an increased focus on cleaning key touch points with antibacterial wipes prior to each service.

We ask all customers when travelling with us to practice social distancing wherever possible, by maintaining a 1.5m distance between yourself, our staff and other customers. This includes limiting non-essential movements throughout the train.

With the advice from Queensland Health, we have introduced new processes onboard all our services involving blocking seats in each carriage to spread customers out and maintain social distancing. Our reservations team are working through contacting all of our customers with existing bookings to make these changes. 

We also ask that customers practice good hygiene while onboard your journey, including covering coughs and sneezes and washing hands regularly with soap and water. We thank you for your continued patience and support as we work through these challenging times together.

 

For further information and updates regarding COVID-19, please visit the Queensland Health website