Lost Property and Luggage Claims

Lost and found

Lost Property and Luggage Claims

​​Lost Property

If lost property is found at a station it will be held at that particular station for up to two (2) weeks before being returned and stored centrally in Brisbane Roma St Station.

To enquire about lost property, you can:​

Phone Phone 13 16 17 during business hours - 7.30am - 5pm; ​Monday to Friday (excluding public holidays)

Form Complete the lost property form

Visit Visit the lost property office at Brisbane Roma St Station during business hours - located in the subway. 7.30am - 5pm; ​Monday to Friday (excluding public holidays)

Luggage Claims

Liability for loss or damage of Checked Luggage is limited to $200.​ For any claims relating to lost or damaged luggage please see the station staff.

Your luggage stub number and booking reference is required. Queensland Rail Travel does not accept responsibility or liability for carry on luggage or any other item or possession accompanying the customer placed in racks, shelves or other storage areas, on the floor, or carried or placed on the train.

 FormComplete the Luggage Clairm Form

Po​licy Centre​​​​