Luggage

Luggage

Luggage

Please take the time to review the following helpful tips when planning your journey with Queensland Rail Travel. To assist with the safe handling and storage of luggage on our services, luggage allowances apply depending on the train accommodation type booked.

All items accepted must meet the following weight and size restrictions:

  • Up to a maximum of 20 kg (44 pounds) per piece,
  • And not exceeding 180 linear centimetres in size (to calculate this, add length, width and depth of the item together).

Customers will be required to remove items from luggage to reduce the weight to no more than 20 kg, before it can be accepted onboard.

It is recommended that customers check in larger luggage items (20 kg maximum) that they are unable to carry easily themselves. Onboard staff will only be able to provide assistance with carrying small hand held luggage (7kg maximum).

Luggage Allowance 

Checking In

At attended stations, ticket offices and luggage check in facilities open one (1) hour prior to the train's scheduled departure time and close thirty (30) minutes prior to the scheduled departure time. At unattended stations onboard staff will assist with checking luggage upon the train's arrival.
Prior to presenting luggage to staff for check in, customers need to present their printed ticket or the ticket from their mobile device. All luggage items should have identification tags attached by the customer to clearly identify the owner, including their name and phone contact number.

 

Acceptable items:

The following items are accepted on our services:

A suitcase, backpack or other type of travel bag

accept 

Candy striped, light weight material bags weighing up to 15 kg only that are in good condition, firmly secured and only containing clothing and soft items.

accept 

^ Child restraint car seats and ^ Baby safety capsules

accept 

^ Collapsible baby carriages (Prams and strollers)

accept 

^ # Wheelchairs and mobility devices – 20 kg weight and 180 linear dimensions doesn’t apply however other weight and dimension restrictions do apply (See Accessibility)

accept 

Small eskies (up to 10 Litres capacity) which contain food for personal consumption during the journey, provided they can be stored safely on the floor in front of the customers seat

accept 

Small tents

accept 

Collapsible cots in boxes or a carry bag

accept 

Limited Sporting Equipment (see Sporting Equipment)

accept 

Valuable items, including passports, medicines, laptop computers, cameras, jewelry, mobile phones and fragile or perishable items must not be checked in and must be taken on board by the customer as Carry On luggage

accept​​

^ These items are accepted as customer's luggage without being counted towards the luggage allowances

# For customers connecting with a RailBus coach connection, special arrangements may be required to ensure wheelchairs and mobility devices can be accepted on the coach. Please check with your consultant at the time of booking

Unacceptable items:

The following items are not allowed on our services:

Unaccompanied luggage is not permitted for security reasons
unacceptable
Boxes (except those containing bicycles or collapsible child cots)
unacceptable
Candy striped, light weight material bags that either weigh over 15 kg, contain hard or sharp items or are in poor condition
unacceptable
Garbage or Hessian bags
unacceptable
Large Eskies (over 10 litres capacity) or Tea Chests
unacceptable
Animals (except authorised assistance animals supporting a customer with a disability)
unacceptable
Knives or other weapons
unacceptable
Highchairs and non-collapsible Timber Cots
unacceptable
Golf  buggies
unacceptable
Fruit and vegetables or plants (except for fruit/vegetables to be consumed during the journey)
Frozen seafood or other perishable items
unacceptable
Engines, motors (either automobile or boating) or parts of engines or motors
unacceptable
Toolboxes weighing over 20kg
unacceptable
Avoid attaching items on the outside of a backpack or travel bag such as shoes/boots or other items that may be caught in the luggage racks or be a trip hazard.
unacceptable

Any other item which, in the opinion of Queensland Rail, is unsuitable for carriage. If unsure about items in your luggage, always check with your consultant prior to booking.

Dangerous Goods

For safety and security reasons, dangerous goods including the items listed below are prohibited aboard all Queensland Rail Travel services:

Compressed gases (excluding medicinal oxygen- see below)
unacceptable
Corrosives, Explosives and Weapons
unacceptable
Flammable liquids, gases and solids - including equipment that runs on flammable fuel or Gas cyclinders (even if empty)
unacceptable
Dry Ice
unacceptable
Plants or animal matter
unacceptable
Biological hazards and Radioactive materials
unacceptable
Poisons and infectious substances
unacceptable
Sharps (Syringes for medical purposes may be carried provided they are in a hard sealed container)
unacceptable

Items of a personal nature such as matches, medicines, toiletries, hairsprays, perfumes and deodorants are exempt from this above restriction.

Medicinal Oxygen Cylinders

The transportation of medical oxygen in customer carriages is approved for transport subject to the following conditions.

  • Booking staff must be informed at the time of ticketing and the size of cylinder is approved.
  • The oxygen is for personal use by the Customer whilst travelling
  • The cylinder is secure and will stored safely on the service
  • The cylinder is clearly labelled.
  • The cylinder meets the size and capacity accepted by Queensland Rail Travel

 


Excess Luggage

Items of luggage exceeding the luggage allowance may only be accepted subject to space availability on the service on the day, and provided they meet the weight and size restrictions.

Excess luggage charges of $15.00 per item apply with fees paid directly to onboard staff on the day of travel subject to approval.

 

 

Sporting Equipment ​​​​
Check-in Facilities​​​​
Policy Centre​​​​