We are focused on doing everything we can to minimise the impact of a disruption on you and your journey.
While we try our best, we can’t guarantee our services will always go smoothly. Sometimes our services will be disrupted or cancelled and you will not be able to start, or continue, your journey.
We are not liable for any additional costs (such as flights or accommodation) you incur if your service is disrupted or cancelled. For your protection and peace of mind, we strongly recommend you purchase travel insurance for your journey.
Follow our tips regarding unpredictable weather awareness.
To check train arrival times, as well as the most up-to-date disruption information, visit our Service Updates page.
If you have purchased a premium travel option such as a Business seat, RailBed or Sleeper and travel on the alternate transport provided, you may be offered a partial reduction on your ticket price.
Our Customer Contact Team will contact customers to process any partial ticket price reductions using contact details provided when booking. This will generally occur post-travel.